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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Good and straightforward advice thanks cora

5
Great communication and fast service Reviewed on: 29th March 2022
Christopher mcauley 's avatar
Christopher mcauley

Great

4
Great worked as it should no issue. Reviewed on: 28th March 2022
Karen's avatar
Karen

Quick clear information late at night

5
I needed help late at night for a payment I needed to make next day and Cora talked me through the process quickly and clearly Reviewed on: 28th March 2022
Edward Crowe 's avatar
Edward Crowe

Great digital assistant

5
I use Cora very often and it saves a call in most instances. When I want to speak to an advisor, Cora transfers me almost instantly if I do not get the answer I require. Reviewed on: 28th March 2022
Sajida Kauser's avatar
Sajida Kauser

Brilliant

5
Very good ... I was thinking oh no not a robot chat... But was fast and simple and helped me change my home address Reviewed on: 28th March 2022
Craig Lee's avatar
Craig Lee

I got an answer

5
Very quick and easy. My problem was solved Reviewed on: 28th March 2022
Charlii Ellis's avatar
Charlii Ellis

Fast advice given

5
I didn’t know where to start to consent one name off joint mortgage account. I received advise from Cora without too many formalities which suits me as other language speaker Reviewed on: 28th March 2022
Aida's avatar
Aida

very easy to use by any one , no time waste

5
cora was very clear with my needs spot on mainly easy and no waste of time Reviewed on: 28th March 2022
ganapathy thirukkumaran's avatar
ganapathy thirukkumaran

Get up there

5
Excellent customer service and helpfulness Reviewed on: 28th March 2022
chidinma Nwanokwu's avatar
chidinma Nwanokwu

The best experience

5
I used it to open and account and found it super helpful. Reviewed on: 28th March 2022
shilpa's avatar
shilpa

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