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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
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Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Auto-bot is quicker than a human

5
Sadly automation has well and truly arrived and the great human personal interaction has fell away. Cora the auto-bot was very quick and efficient! The human element, that personal touch has evaporated with it. Reviewed on: 29th March 2022
Peter R's avatar
Peter R

Quick and easy to understand

5
I was not expecting such an easy response from the bank Reviewed on: 29th March 2022
Saam Ambroise's avatar
Saam Ambroise

Useful, quick answers

5
I am a new customer to natwest and I am just getting used to using everything, especially the app. I wasn't sure when my card would arrive so I used this method of communication and I got a response within minutes. In my eyes, this is good customer service from a digital assistant Reviewed on: 29th March 2022
Louise Muir's avatar
Louise Muir

Quick, to the point, very helpful.

5
I was charged twice for the same thing, the information that Cora provided was quick and easy to follow. Helped me with a problem that is still ongoing. Reviewed on: 29th March 2022
Julie Greene's avatar
Julie Greene

Good and straightforward advice thanks cora

5
Great communication and fast service Reviewed on: 29th March 2022
Christopher mcauley 's avatar
Christopher mcauley

Great

4
Great worked as it should no issue. Reviewed on: 28th March 2022
Karen's avatar
Karen

Quick clear information late at night

5
I needed help late at night for a payment I needed to make next day and Cora talked me through the process quickly and clearly Reviewed on: 28th March 2022
Edward Crowe 's avatar
Edward Crowe

Great digital assistant

5
I use Cora very often and it saves a call in most instances. When I want to speak to an advisor, Cora transfers me almost instantly if I do not get the answer I require. Reviewed on: 28th March 2022
Sajida Kauser's avatar
Sajida Kauser

Brilliant

5
Very good ... I was thinking oh no not a robot chat... But was fast and simple and helped me change my home address Reviewed on: 28th March 2022
Craig Lee's avatar
Craig Lee

I got an answer

5
Very quick and easy. My problem was solved Reviewed on: 28th March 2022
Charlii Ellis's avatar
Charlii Ellis

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