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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Quick clear information late at night

5
I needed help late at night for a payment I needed to make next day and Cora talked me through the process quickly and clearly Reviewed on: 28th March 2022
Edward Crowe 's avatar
Edward Crowe

Great digital assistant

5
I use Cora very often and it saves a call in most instances. When I want to speak to an advisor, Cora transfers me almost instantly if I do not get the answer I require. Reviewed on: 28th March 2022
Sajida Kauser's avatar
Sajida Kauser

Brilliant

5
Very good ... I was thinking oh no not a robot chat... But was fast and simple and helped me change my home address Reviewed on: 28th March 2022
Craig Lee's avatar
Craig Lee

I got an answer

5
Very quick and easy. My problem was solved Reviewed on: 28th March 2022
Charlii Ellis's avatar
Charlii Ellis

Fast advice given

5
I didn’t know where to start to consent one name off joint mortgage account. I received advise from Cora without too many formalities which suits me as other language speaker Reviewed on: 28th March 2022
Aida's avatar
Aida

very easy to use by any one , no time waste

5
cora was very clear with my needs spot on mainly easy and no waste of time Reviewed on: 28th March 2022
ganapathy thirukkumaran's avatar
ganapathy thirukkumaran

Get up there

5
Excellent customer service and helpfulness Reviewed on: 28th March 2022
chidinma Nwanokwu's avatar
chidinma Nwanokwu

The best experience

5
I used it to open and account and found it super helpful. Reviewed on: 28th March 2022
shilpa's avatar
shilpa

Cora is great

5
Cora is very useful and helpful Reviewed on: 28th March 2022
Carrianne 's avatar
Carrianne

Amazing

5
The assistant is extremely efficient and solves all my problems within seconds, definitely would recommend. Reviewed on: 28th March 2022
Mya Masud's avatar
Mya Masud

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