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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Sorted my query quickly and effectively

5
Every time I have used Cora she has helped direct me to the right individual who has resolved my issue or query, quickly and easily with no fuss. Would highly recommend!!! Reviewed on: 28th March 2022

Very helpful

5
Very helpful quick and easy to understand Reviewed on: 28th March 2022

Outstanding service

5
Re-activating ISA was completed in under 5 mins. Reviewed on: 28th March 2022

Cora's great.

5
Very helpful seeing that she is not real! Reviewed on: 28th March 2022

Cora-Digital Assistant

5
Is the best service ever i have received Reviewed on: 28th March 2022

Surprisingly good

5
I thought it was going to be a nightmare but the digital assistant worked. And worked well. Reviewed on: 28th March 2022

Amazing

5
First class,question answered within seconds. Thanks again Reviewed on: 28th March 2022

Simple to follow and easy interaction

5
Simple to follow and easy interaction Annual statement was not available on line so needed to make a direct request. Process was straightforward Reviewed on: 28th March 2022

Cora

4
Great service thanks for helping out Reviewed on: 28th March 2022

Intuitive

5
Great piece of AI. Knew what I was saying, gqve advice and acted. Reviewed on: 28th March 2022

Review NatWest Group - Cora: Digital assistant now

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