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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Fast advice given

5
I didn’t know where to start to consent one name off joint mortgage account. I received advise from Cora without too many formalities which suits me as other language speaker Reviewed on: 28th March 2022

very easy to use by any one , no time waste

5
cora was very clear with my needs spot on mainly easy and no waste of time Reviewed on: 28th March 2022

Get up there

5
Excellent customer service and helpfulness Reviewed on: 28th March 2022

The best experience

5
I used it to open and account and found it super helpful. Reviewed on: 28th March 2022

Cora is great

5
Cora is very useful and helpful Reviewed on: 28th March 2022

Amazing

5
The assistant is extremely efficient and solves all my problems within seconds, definitely would recommend. Reviewed on: 28th March 2022

Sorted my query quickly and effectively

5
Every time I have used Cora she has helped direct me to the right individual who has resolved my issue or query, quickly and easily with no fuss. Would highly recommend!!! Reviewed on: 28th March 2022

Very helpful

5
Very helpful quick and easy to understand Reviewed on: 28th March 2022

Outstanding service

5
Re-activating ISA was completed in under 5 mins. Reviewed on: 28th March 2022

Cora's great.

5
Very helpful seeing that she is not real! Reviewed on: 28th March 2022

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