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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Fabulous

5
Very helpful and super super fast Reviewed on: 28th March 2022

Easy to use

5
Great! Easy to use and simple to make the changes I required. Reviewed on: 28th March 2022

Brilliant

5
Using Cora makes the whole process quick and simple Reviewed on: 28th March 2022

Able to access help at any time.

5
I didn't know how to order a new cheque book as an elderly person and not very computer savvy. Cora asked and answered all my questions and I managed to order a new cheque book. Reviewed on: 28th March 2022

Straight forward help and advice

5
I found it very easy to request information on how to change our account address details. Very straight forward. Reviewed on: 28th March 2022

Direct Debit Issue

4
Although a little detailed I managed to achieve my objective Reviewed on: 28th March 2022

Fast, efficient and easy online Help

5
Needed to re-activate an ISA and CORA made the process simple. Thank you CORA ! Reviewed on: 28th March 2022

Very quick and efficient

5
Asked question answered immediately Reviewed on: 28th March 2022

Straightforward and clear instructions

5
A good experience and clear instructions delivered quickly Reviewed on: 28th March 2022

Great phone

5
Very helpful and very good and friendly Reviewed on: 28th March 2022

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