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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora-Digital Assistant

5
Is the best service ever i have received Reviewed on: 28th March 2022

Surprisingly good

5
I thought it was going to be a nightmare but the digital assistant worked. And worked well. Reviewed on: 28th March 2022

Amazing

5
First class,question answered within seconds. Thanks again Reviewed on: 28th March 2022

Simple to follow and easy interaction

5
Simple to follow and easy interaction Annual statement was not available on line so needed to make a direct request. Process was straightforward Reviewed on: 28th March 2022

Cora

4
Great service thanks for helping out Reviewed on: 28th March 2022

Intuitive

5
Great piece of AI. Knew what I was saying, gqve advice and acted. Reviewed on: 28th March 2022

Fabulous

5
Very helpful and super super fast Reviewed on: 28th March 2022

Easy to use

5
Great! Easy to use and simple to make the changes I required. Reviewed on: 28th March 2022

Brilliant

5
Using Cora makes the whole process quick and simple Reviewed on: 28th March 2022

Able to access help at any time.

5
I didn't know how to order a new cheque book as an elderly person and not very computer savvy. Cora asked and answered all my questions and I managed to order a new cheque book. Reviewed on: 28th March 2022

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