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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora

4
Great service thanks for helping out Reviewed on: 28th March 2022
Jay's avatar
Jay

Intuitive

5
Great piece of AI. Knew what I was saying, gqve advice and acted. Reviewed on: 28th March 2022
Ian 's avatar
Ian

Fabulous

5
Very helpful and super super fast Reviewed on: 28th March 2022
Colin Hughes's avatar
Colin Hughes

Easy to use

5
Great! Easy to use and simple to make the changes I required. Reviewed on: 28th March 2022
Steve's avatar
Steve

Brilliant

5
Using Cora makes the whole process quick and simple Reviewed on: 28th March 2022
Douglas Dodoo's avatar
Douglas Dodoo

Able to access help at any time.

5
I didn't know how to order a new cheque book as an elderly person and not very computer savvy. Cora asked and answered all my questions and I managed to order a new cheque book. Reviewed on: 28th March 2022
Margaret's avatar
Margaret

Straight forward help and advice

5
I found it very easy to request information on how to change our account address details. Very straight forward. Reviewed on: 28th March 2022
Steve Higton's avatar
Steve Higton

Direct Debit Issue

4
Although a little detailed I managed to achieve my objective Reviewed on: 28th March 2022
Gordon Harvey's avatar
Gordon Harvey

Fast, efficient and easy online Help

5
Needed to re-activate an ISA and CORA made the process simple. Thank you CORA ! Reviewed on: 28th March 2022
David Michael Topper's avatar
David Michael Topper

Very quick and efficient

5
Asked question answered immediately Reviewed on: 28th March 2022
j9online's avatar
j9online

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