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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Able to access help at any time.

5
I didn't know how to order a new cheque book as an elderly person and not very computer savvy. Cora asked and answered all my questions and I managed to order a new cheque book. Reviewed on: 28th March 2022
Margaret's avatar
Margaret

Straight forward help and advice

5
I found it very easy to request information on how to change our account address details. Very straight forward. Reviewed on: 28th March 2022
Steve Higton's avatar
Steve Higton

Direct Debit Issue

4
Although a little detailed I managed to achieve my objective Reviewed on: 28th March 2022
Gordon Harvey's avatar
Gordon Harvey

Fast, efficient and easy online Help

5
Needed to re-activate an ISA and CORA made the process simple. Thank you CORA ! Reviewed on: 28th March 2022
David Michael Topper's avatar
David Michael Topper

Very quick and efficient

5
Asked question answered immediately Reviewed on: 28th March 2022
j9online's avatar
j9online

Straightforward and clear instructions

5
A good experience and clear instructions delivered quickly Reviewed on: 28th March 2022
Anne Douglas's avatar
Anne Douglas

Great phone

5
Very helpful and very good and friendly Reviewed on: 28th March 2022
mark hudson's avatar
mark hudson

Helping with charges on my debit card

5
Very helpful I believe it will be sorted out later when transaction has been made Reviewed on: 28th March 2022
ROSALINE PRICE's avatar
ROSALINE PRICE

Very helpfull

5
Great Thanks very helpfull Much Reviewed on: 28th March 2022
Fidai Canali's avatar
Fidai Canali

Quick reply and helpful.

5
Quick solution to query, very helpful, and would use again. Reviewed on: 28th March 2022
Wendy Diplock's avatar
Wendy Diplock

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