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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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Review NatWest Group - Cora: Digital Assistant now

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NatWest Group - Cora Digital Assistant reviews (6058)

Appalling bank, terrible communication

I have 2 business accounts. 1 I have not been able to access. I have been trying 11 days to speak to someone unsuccessfully. Still have no access. Don’t use NatWest Reviewed on: 28th March 2022

Great service

quick easy to use all communication clear and easy to use Reviewed on: 28th March 2022

Incredibly quick and easy!

It took a matter of minutes to close an account. Really helpful that the conversation doesn't restart when you switch windows as I had to check a couple of things during the process. Very easy to understand for someone who's not quite an expert in all things banking. Reviewed on: 28th March 2022

Happy

Very professional and easy .Would use Cora again Reviewed on: 28th March 2022

Improving all the time

Part of a great mobile app. Cora getting a lot better at answering questions Reviewed on: 28th March 2022

Isa reactivation

Quick and simple to reactivate easier than phoning Reviewed on: 28th March 2022

Confused

I have been with the RBS for over 50 years and always found them helpful, with the very few problems that I've had. The title "confused" relates to group name change and the reason for it. As with other saving companies I find this bank slow to pass on increases in interest rates but almost instantaneous at dropping them for savers, and vice versa for mortgage and loans. Reviewed on: 28th March 2022

Very helpful, quick and to the point

Very quick service. Like speaking face to face. Reviewed on: 28th March 2022

Snappy

Everything I wanted in double quick time Reviewed on: 28th March 2022

Cora tool

This is a good tool to use. It's much better than having to phone the bank and wait in a queue. Reviewed on: 28th March 2022

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital Assistant now

NatWest Group - Cora Digital Assistant reviews (6058)

Appalling bank, terrible communication

Great service

Incredibly quick and easy!

Happy

Improving all the time

Isa reactivation

Confused

Very helpful, quick and to the point

Snappy

Cora tool

Review NatWest Group - Cora: Digital Assistant now

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