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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Helping with charges on my debit card

5
Very helpful I believe it will be sorted out later when transaction has been made Reviewed on: 28th March 2022
ROSALINE PRICE's avatar
ROSALINE PRICE

Very helpfull

5
Great Thanks very helpfull Much Reviewed on: 28th March 2022
Fidai Canali's avatar
Fidai Canali

Quick reply and helpful.

5
Quick solution to query, very helpful, and would use again. Reviewed on: 28th March 2022
Wendy Diplock's avatar
Wendy Diplock

Appalling bank, terrible communication

1
I have 2 business accounts. 1 I have not been able to access. I have been trying 11 days to speak to someone unsuccessfully. Still have no access. Don’t use NatWest Reviewed on: 28th March 2022
t.j.woodcock@btinternet.com's avatar
[email protected]

Great service

5
quick easy to use all communication clear and easy to use Reviewed on: 28th March 2022
taztastic68@hotmail.com's avatar
[email protected]

Incredibly quick and easy!

5
It took a matter of minutes to close an account. Really helpful that the conversation doesn't restart when you switch windows as I had to check a couple of things during the process. Very easy to understand for someone who's not quite an expert in all things banking. Reviewed on: 28th March 2022
Gemma Bolsover's avatar
Gemma Bolsover

Happy

5
Very professional and easy .Would use Cora again Reviewed on: 28th March 2022
Ken Topping's avatar
Ken Topping

Improving all the time

5
Part of a great mobile app. Cora getting a lot better at answering questions Reviewed on: 28th March 2022
Paul's avatar
Paul

Isa reactivation

5
Quick and simple to reactivate easier than phoning Reviewed on: 28th March 2022
ruth collis's avatar
ruth collis

Confused

4
I have been with the RBS for over 50 years and always found them helpful, with the very few problems that I've had. The title "confused" relates to group name change and the reason for it. As with other saving companies I find this bank slow to pass on increases in interest rates but almost instantaneous at dropping them for savers, and vice versa for mortgage and loans. Reviewed on: 28th March 2022
james's avatar
james

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