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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Straight forward help and advice

5
I found it very easy to request information on how to change our account address details. Very straight forward. Reviewed on: 28th March 2022

Direct Debit Issue

4
Although a little detailed I managed to achieve my objective Reviewed on: 28th March 2022

Fast, efficient and easy online Help

5
Needed to re-activate an ISA and CORA made the process simple. Thank you CORA ! Reviewed on: 28th March 2022

Very quick and efficient

5
Asked question answered immediately Reviewed on: 28th March 2022

Straightforward and clear instructions

5
A good experience and clear instructions delivered quickly Reviewed on: 28th March 2022

Great phone

5
Very helpful and very good and friendly Reviewed on: 28th March 2022

Helping with charges on my debit card

5
Very helpful I believe it will be sorted out later when transaction has been made Reviewed on: 28th March 2022

Very helpfull

5
Great Thanks very helpfull Much Reviewed on: 28th March 2022

Quick reply and helpful.

5
Quick solution to query, very helpful, and would use again. Reviewed on: 28th March 2022

Appalling bank, terrible communication

1
I have 2 business accounts. 1 I have not been able to access. I have been trying 11 days to speak to someone unsuccessfully. Still have no access. Don’t use NatWest Reviewed on: 28th March 2022

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