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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very helpful, quick and to the point

5
Very quick service. Like speaking face to face. Reviewed on: 28th March 2022

Snappy

4
Everything I wanted in double quick time Reviewed on: 28th March 2022

Cora tool

5
This is a good tool to use. It's much better than having to phone the bank and wait in a queue. Reviewed on: 28th March 2022

Very helpful

5
Really helpful better then on the phone Reviewed on: 28th March 2022

Great service

5
Very user friendly and simple and efficient Reviewed on: 28th March 2022

Brilliant

5
Easy to use, fast responses and very informative. Reviewed on: 28th March 2022

Excellent Service

5
Quick and easy to use, with fast service too Reviewed on: 28th March 2022

Fast service

5
Easy to understand and quick to answer my query Reviewed on: 28th March 2022

Best digital assistant to date.

4
Brilliant way of allowing answers to be already typed in. Reviewed on: 28th March 2022

Speedy and Efficient

4
Resolved my query in seconds, i had an issue on my activation code not coming through. Reviewed on: 28th March 2022

Review NatWest Group - Cora: Digital assistant now

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