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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Great service

5
quick easy to use all communication clear and easy to use Reviewed on: 28th March 2022
taztastic68@hotmail.com's avatar
[email protected]

Incredibly quick and easy!

5
It took a matter of minutes to close an account. Really helpful that the conversation doesn't restart when you switch windows as I had to check a couple of things during the process. Very easy to understand for someone who's not quite an expert in all things banking. Reviewed on: 28th March 2022
Gemma Bolsover's avatar
Gemma Bolsover

Happy

5
Very professional and easy .Would use Cora again Reviewed on: 28th March 2022
Ken Topping's avatar
Ken Topping

Improving all the time

5
Part of a great mobile app. Cora getting a lot better at answering questions Reviewed on: 28th March 2022
Paul's avatar
Paul

Isa reactivation

5
Quick and simple to reactivate easier than phoning Reviewed on: 28th March 2022
ruth collis's avatar
ruth collis

Confused

4
I have been with the RBS for over 50 years and always found them helpful, with the very few problems that I've had. The title "confused" relates to group name change and the reason for it. As with other saving companies I find this bank slow to pass on increases in interest rates but almost instantaneous at dropping them for savers, and vice versa for mortgage and loans. Reviewed on: 28th March 2022
james's avatar
james

Very helpful, quick and to the point

5
Very quick service. Like speaking face to face. Reviewed on: 28th March 2022
Kevin's avatar
Kevin

Snappy

4
Everything I wanted in double quick time Reviewed on: 28th March 2022
Paul Mulligan's avatar
Paul Mulligan

Cora tool

5
This is a good tool to use. It's much better than having to phone the bank and wait in a queue. Reviewed on: 28th March 2022
Mathew Kuritzin 's avatar
Mathew Kuritzin

Very helpful

5
Really helpful better then on the phone Reviewed on: 28th March 2022
Tracy Tobias-Wynne's avatar
Tracy Tobias-Wynne

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