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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Isa reactivation

5
Quick and simple to reactivate easier than phoning Reviewed on: 28th March 2022
ruth collis's avatar
ruth collis

Confused

4
I have been with the RBS for over 50 years and always found them helpful, with the very few problems that I've had. The title "confused" relates to group name change and the reason for it. As with other saving companies I find this bank slow to pass on increases in interest rates but almost instantaneous at dropping them for savers, and vice versa for mortgage and loans. Reviewed on: 28th March 2022
james's avatar
james

Very helpful, quick and to the point

5
Very quick service. Like speaking face to face. Reviewed on: 28th March 2022
Kevin's avatar
Kevin

Snappy

4
Everything I wanted in double quick time Reviewed on: 28th March 2022
Paul Mulligan's avatar
Paul Mulligan

Cora tool

5
This is a good tool to use. It's much better than having to phone the bank and wait in a queue. Reviewed on: 28th March 2022
Mathew Kuritzin 's avatar
Mathew Kuritzin

Very helpful

5
Really helpful better then on the phone Reviewed on: 28th March 2022
Tracy Tobias-Wynne's avatar
Tracy Tobias-Wynne

Great service

5
Very user friendly and simple and efficient Reviewed on: 28th March 2022
David Pinder's avatar
David Pinder

Brilliant

5
Easy to use, fast responses and very informative. Reviewed on: 28th March 2022
Fozia A's avatar
Fozia A

Excellent Service

5
Quick and easy to use, with fast service too Reviewed on: 28th March 2022
Mark's avatar
Mark

Fast service

5
Easy to understand and quick to answer my query Reviewed on: 28th March 2022
Christine Chrissy Ross's avatar
Christine Chrissy Ross

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