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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great service

5
Very user friendly and simple and efficient Reviewed on: 28th March 2022

Brilliant

5
Easy to use, fast responses and very informative. Reviewed on: 28th March 2022

Excellent Service

5
Quick and easy to use, with fast service too Reviewed on: 28th March 2022

Fast service

5
Easy to understand and quick to answer my query Reviewed on: 28th March 2022

Best digital assistant to date.

4
Brilliant way of allowing answers to be already typed in. Reviewed on: 28th March 2022

Speedy and Efficient

4
Resolved my query in seconds, i had an issue on my activation code not coming through. Reviewed on: 28th March 2022

Good easy service

5
I find NatWest very helpful and easy to contact and use Reviewed on: 28th March 2022

It's a fantastic and simple service.

5
Cora is an intelligent and simple to use service. Works very well, which is what you need for banking! Reviewed on: 28th March 2022

GREAT SERVICE

5
I had lost my card and didnt know what to do as I kive abroad. Very claerly and carefuly Cora Nat West explained how to get onto online banking then how to order a new card. I am very happy to be a Cora NAT WEST customer Thank youi Reviewed on: 28th March 2022

Best message system

5
I enquired about the change from visa to Mastercard on my debit card and got the best response ever on a message system Reviewed on: 28th March 2022

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