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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Good easy service

5
I find NatWest very helpful and easy to contact and use Reviewed on: 28th March 2022
andrew.keenan 's avatar
andrew.keenan

It's a fantastic and simple service.

5
Cora is an intelligent and simple to use service. Works very well, which is what you need for banking! Reviewed on: 28th March 2022
Jonathan Brayshaw's avatar
Jonathan Brayshaw

GREAT SERVICE

5
I had lost my card and didnt know what to do as I kive abroad. Very claerly and carefuly Cora Nat West explained how to get onto online banking then how to order a new card. I am very happy to be a Cora NAT WEST customer Thank youi Reviewed on: 28th March 2022
Margaret Percy's avatar
Margaret Percy

Best message system

5
I enquired about the change from visa to Mastercard on my debit card and got the best response ever on a message system Reviewed on: 28th March 2022
Audrey Nuttall's avatar
Audrey Nuttall

Simple to use

5
Coral was very helpful with my query Reviewed on: 28th March 2022
Deb's avatar
Deb

Simple and easy

5
I have used the app before to solve issues and find it very easy to use. Reviewed on: 28th March 2022
Joanne's avatar
Joanne

Good auto help function

5
Question answered in one attempt Reviewed on: 28th March 2022
KW's avatar
KW

Easy to use

5
Easy to use and quick. Able to make a count changes easy and secure Reviewed on: 28th March 2022
Gerald Donnelly's avatar
Gerald Donnelly

NatWest's Cora virtual assistant works flawlessly.

5
NatWest's virtual assistant works flawlessly for my typed requests and did what I asked quickly. I am pleased and look forward to usinf the account under the new name. Reviewed on: 28th March 2022
Ron Lebar.'s avatar
Ron Lebar.

So easy and quick to deal with

5
I got the answer straight away, very simple and a lot easier than I thought it would be! Reviewed on: 28th March 2022
Sarah Skea's avatar
Sarah Skea

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