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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Simple to use

5
Coral was very helpful with my query Reviewed on: 28th March 2022

Simple and easy

5
I have used the app before to solve issues and find it very easy to use. Reviewed on: 28th March 2022

Good auto help function

5
Question answered in one attempt Reviewed on: 28th March 2022

Easy to use

5
Easy to use and quick. Able to make a count changes easy and secure Reviewed on: 28th March 2022

NatWest's Cora virtual assistant works flawlessly.

5
NatWest's virtual assistant works flawlessly for my typed requests and did what I asked quickly. I am pleased and look forward to usinf the account under the new name. Reviewed on: 28th March 2022

So easy and quick to deal with

5
I got the answer straight away, very simple and a lot easier than I thought it would be! Reviewed on: 28th March 2022

Very pleased

5
Hassle free, no waiting in line to speak to a representative. These days that’s a big plus. Reviewed on: 28th March 2022

Easy-peasy

5
Easy to use and all sorted within minutes. Reviewed on: 28th March 2022

Most reliable and helpful esp for me at my age with the new technology to face with.

5
Its good and pleasant customer service and very helpful as always. Thank you Reviewed on: 28th March 2022

Easy to use

5
It’s simple to follow the instructions Reviewed on: 28th March 2022

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