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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very pleased

5
Hassle free, no waiting in line to speak to a representative. These days that’s a big plus. Reviewed on: 28th March 2022

Easy-peasy

5
Easy to use and all sorted within minutes. Reviewed on: 28th March 2022

Most reliable and helpful esp for me at my age with the new technology to face with.

5
Its good and pleasant customer service and very helpful as always. Thank you Reviewed on: 28th March 2022

Easy to use

5
It’s simple to follow the instructions Reviewed on: 28th March 2022

great assistant easy to use

5
Ordering Paying in books is so easy with Cora Reviewed on: 28th March 2022

Fast and helpful

5
Couldn’t believe the speed of the chat. Best yet Reviewed on: 28th March 2022

changing of address

5
Really easy do no fuss what I thought was going to be a 30 minute process took two minutes. Reviewed on: 28th March 2022

fast, simple and effective

5
A great service, a perfect IT solution Reviewed on: 28th March 2022

Very efficient

5
Was for a change of address and was surprisingly easy Reviewed on: 28th March 2022

Efficient!

5
Very quick and relevant responses! Reviewed on: 28th March 2022

Review NatWest Group - Cora: Digital assistant now

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