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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

NatWest's Cora virtual assistant works flawlessly.

5
NatWest's virtual assistant works flawlessly for my typed requests and did what I asked quickly. I am pleased and look forward to usinf the account under the new name. Reviewed on: 28th March 2022
Ron Lebar.'s avatar
Ron Lebar.

So easy and quick to deal with

5
I got the answer straight away, very simple and a lot easier than I thought it would be! Reviewed on: 28th March 2022
Sarah Skea's avatar
Sarah Skea

Very pleased

5
Hassle free, no waiting in line to speak to a representative. These days that’s a big plus. Reviewed on: 28th March 2022
David Ibbotson's avatar
David Ibbotson

Easy-peasy

5
Easy to use and all sorted within minutes. Reviewed on: 28th March 2022
Dave Hardy's avatar
Dave Hardy

Most reliable and helpful esp for me at my age with the new technology to face with.

5
Its good and pleasant customer service and very helpful as always. Thank you Reviewed on: 28th March 2022
Vincenta Castillo's avatar
Vincenta Castillo

Easy to use

5
It’s simple to follow the instructions Reviewed on: 28th March 2022
Stephen's avatar
Stephen

great assistant easy to use

5
Ordering Paying in books is so easy with Cora Reviewed on: 28th March 2022
Angela Parry's avatar
Angela Parry

Fast and helpful

5
Couldn’t believe the speed of the chat. Best yet Reviewed on: 28th March 2022
Alan kelly's avatar
Alan kelly

changing of address

5
Really easy do no fuss what I thought was going to be a 30 minute process took two minutes. Reviewed on: 28th March 2022
Jayne Oseland's avatar
Jayne Oseland

fast, simple and effective

5
A great service, a perfect IT solution Reviewed on: 28th March 2022
Jim Stanley UK's avatar
Jim Stanley UK

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