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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Smart

4
Uncommon with most chat bots Cora can understand most questions Reviewed on: 28th March 2022

Great help

5
Great help . Easy to use . Very quick Reviewed on: 28th March 2022

Most helpful

5
Very easy to get the help I needed and quickly Reviewed on: 28th March 2022

Address Change

4
Very quick, and simple to follow. Reviewed on: 28th March 2022

Easy peasy

5
Simple easy way to update my bank details Reviewed on: 28th March 2022

First intelligent AI bot I like and find easy to use

5
It was refreshing to experience a true AI bot that works as expected and is easy to use. Reviewed on: 28th March 2022

Efficient experience

5
Quickly solved my issue, very efficient, no fuss. Reviewed on: 28th March 2022

Good

5
Everything is going great and i recommended family and friends to join natwest Reviewed on: 28th March 2022

precise information

5
The service was instant and precise. Instructions and advice are easy to understand. Reviewed on: 28th March 2022

Help from Cora

5
Cora was very helpful in telling me where I can find information that I need. Reviewed on: 28th March 2022

Review NatWest Group - Cora: Digital assistant now

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