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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

great assistant easy to use

5
Ordering Paying in books is so easy with Cora Reviewed on: 28th March 2022

Fast and helpful

5
Couldn’t believe the speed of the chat. Best yet Reviewed on: 28th March 2022

changing of address

5
Really easy do no fuss what I thought was going to be a 30 minute process took two minutes. Reviewed on: 28th March 2022

fast, simple and effective

5
A great service, a perfect IT solution Reviewed on: 28th March 2022

Very efficient

5
Was for a change of address and was surprisingly easy Reviewed on: 28th March 2022

Efficient!

5
Very quick and relevant responses! Reviewed on: 28th March 2022

Smart

4
Uncommon with most chat bots Cora can understand most questions Reviewed on: 28th March 2022

Great help

5
Great help . Easy to use . Very quick Reviewed on: 28th March 2022

Most helpful

5
Very easy to get the help I needed and quickly Reviewed on: 28th March 2022

Address Change

4
Very quick, and simple to follow. Reviewed on: 28th March 2022

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