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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very Efficient

5
Efficient and easy to understand Reviewed on: 28th March 2022

Safe secure easy to use

5
I find most on line things difficult to use however Cora is straightforward to follow Reviewed on: 28th March 2022

Great reliably effective

5
Query solved instead of going 5.7 miles to nearest bank I could go Post Office deposit massive amount of money Reviewed on: 28th March 2022

Quick and Easy

5
Great experience - initiative not that knew I wanted to change address as I was on that page. Quick and easy to use. Reviewed on: 28th March 2022

Excellent

5
Every encounter I have with Natwest has been pleasant and helpful. Cora is also innovative and very useful tool. Keep up the good work Natwest. You have a customer for life with me! Reviewed on: 28th March 2022

Excellent

5
Very good loved it very much amazing Reviewed on: 28th March 2022

Good customer service. Allows understandings on everything.

3
I am currently having issues with my account, and the questions being asked are not relevant, however, if you are having any issues, the answers are in depth and have obviously expert knowledge. Reviewed on: 28th March 2022

Good service

4
Great service 24 hour helpful professional quick Reviewed on: 28th March 2022

Quick and easy

5
Saves lots of time. Easy and convenient Reviewed on: 27th March 2022

Convinient and efficient

5
Super convenient and efficient when changing address. Reviewed on: 27th March 2022

Review NatWest Group - Cora: Digital assistant now

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