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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

precise information

5
The service was instant and precise. Instructions and advice are easy to understand. Reviewed on: 28th March 2022
Jenni Smith's avatar
Jenni Smith

Help from Cora

5
Cora was very helpful in telling me where I can find information that I need. Reviewed on: 28th March 2022
Winston Evening's avatar
Winston Evening

Very Efficient

5
Efficient and easy to understand Reviewed on: 28th March 2022
Lesley Gorton's avatar
Lesley Gorton

Safe secure easy to use

5
I find most on line things difficult to use however Cora is straightforward to follow Reviewed on: 28th March 2022
Martha Montgomery's avatar
Martha Montgomery

Great reliably effective

5
Query solved instead of going 5.7 miles to nearest bank I could go Post Office deposit massive amount of money Reviewed on: 28th March 2022
Saqib Yasin's avatar
Saqib Yasin

Quick and Easy

5
Great experience - initiative not that knew I wanted to change address as I was on that page. Quick and easy to use. Reviewed on: 28th March 2022
Dan Mat's avatar
Dan Mat

Excellent

5
Every encounter I have with Natwest has been pleasant and helpful. Cora is also innovative and very useful tool. Keep up the good work Natwest. You have a customer for life with me! Reviewed on: 28th March 2022
Hodon Anastasi's avatar
Hodon Anastasi

Excellent

5
Very good loved it very much amazing Reviewed on: 28th March 2022
Hamza Yousaf's avatar
Hamza Yousaf

Good customer service. Allows understandings on everything.

3
I am currently having issues with my account, and the questions being asked are not relevant, however, if you are having any issues, the answers are in depth and have obviously expert knowledge. Reviewed on: 28th March 2022
Kiera's avatar
Kiera

Good service

4
Great service 24 hour helpful professional quick Reviewed on: 28th March 2022
Ilona Dehaney's avatar
Ilona Dehaney

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