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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent

5
Every encounter I have with Natwest has been pleasant and helpful. Cora is also innovative and very useful tool. Keep up the good work Natwest. You have a customer for life with me! Reviewed on: 28th March 2022

Excellent

5
Very good loved it very much amazing Reviewed on: 28th March 2022

Good customer service. Allows understandings on everything.

3
I am currently having issues with my account, and the questions being asked are not relevant, however, if you are having any issues, the answers are in depth and have obviously expert knowledge. Reviewed on: 28th March 2022

Good service

4
Great service 24 hour helpful professional quick Reviewed on: 28th March 2022

Quick and easy

5
Saves lots of time. Easy and convenient Reviewed on: 27th March 2022

Convinient and efficient

5
Super convenient and efficient when changing address. Reviewed on: 27th March 2022

Helpful

5
Wasn't sure at first thought oh godvhere we go and wasn't going to bother. But was helpful and easy. Didn't take long. Reviewed on: 27th March 2022

Efficient

4
Answered all my questions effectively and efficiently Reviewed on: 27th March 2022

Short!

5
Pretty easy, I didn't need to dig too deep Reviewed on: 27th March 2022

Excellent

5
Makes my life so much easier as I struggle with anxiety and find talking on the phone very difficult Reviewed on: 27th March 2022

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