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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Helpful

5
Wasn't sure at first thought oh godvhere we go and wasn't going to bother. But was helpful and easy. Didn't take long. Reviewed on: 27th March 2022

Efficient

4
Answered all my questions effectively and efficiently Reviewed on: 27th March 2022

Short!

5
Pretty easy, I didn't need to dig too deep Reviewed on: 27th March 2022

Excellent

5
Makes my life so much easier as I struggle with anxiety and find talking on the phone very difficult Reviewed on: 27th March 2022

Very helpful

5
It was very easy to get help with the online messaging. I got what I asked for in a couple if minutes Reviewed on: 27th March 2022

Speedy and helpful

5
Very easy to use and very helpful. Reviewed on: 27th March 2022

Esay and helpful

5
THE ACTIONS TOOK ONLY MINUTES TO SORT OUT Reviewed on: 27th March 2022

A good service!

5
My query was sorted quickly - but the pop gun noise is awful!!! Reviewed on: 27th March 2022

Amazing Service

5
every time i’ve needed support or felt i’m in a bad position, Cora has always come in clutch to save the day & lift my spirits up! Reviewed on: 27th March 2022

Useless

1
Waited for almost an hour without any answer Reviewed on: 27th March 2022

Review NatWest Group - Cora: Digital assistant now

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