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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Reactivating ISA

5
Straight forward and simple process Reviewed on: 27th March 2022

efficient and effective

5
very helpful and thorough. no messing around waiting on phone waiting and daft music wasting time Reviewed on: 27th March 2022

Very helpful efficient

5
My query was answered promptly and I got the answers I needed Reviewed on: 27th March 2022

Helpful and user friendly

5
It is easy to chat and get the help that I want with a particular query Reviewed on: 27th March 2022

Very fast & efficient

4
Every time I have had a query , Cora has managed to help me out 95% of the time Reviewed on: 27th March 2022

Excellent Online Digital assistant-does what it says on the tin!

5
I have used Cora on several occasions for different help & advice and the response has always been instantaneous, to the point and solved/resolved my query. Reviewed on: 27th March 2022

EASY

5
VERY EASY TO INTERACT WITH. HELPFUL AND INTUATIVE. jUST WHAT A DIGITAL ON LINE ASSISTANT SHOULD BE Reviewed on: 27th March 2022

Excellent

5
One word exellent................ Reviewed on: 27th March 2022

Easily explained

5
Reacquiring payment explained how to stop, how to claim and help if needed for follow up Reviewed on: 27th March 2022

Cora is not available despite 24 / 7 rating

1
Lack of continuity, i.e Cora is NOT available Reviewed on: 27th March 2022

Review NatWest Group - Cora: Digital assistant now

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