NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Helpful and user friendly

It is easy to chat and get the help that I want with a particular query Reviewed on: 27th March 2022

Very fast & efficient

Every time I have had a query , Cora has managed to help me out 95% of the time Reviewed on: 27th March 2022

Excellent Online Digital assistant-does what it says on the tin!

I have used Cora on several occasions for different help & advice and the response has always been instantaneous, to the point and solved/resolved my query. Reviewed on: 27th March 2022

EASY

VERY EASY TO INTERACT WITH. HELPFUL AND INTUATIVE. jUST WHAT A DIGITAL ON LINE ASSISTANT SHOULD BE Reviewed on: 27th March 2022

Excellent

One word exellent................ Reviewed on: 27th March 2022

Easily explained

Reacquiring payment explained how to stop, how to claim and help if needed for follow up Reviewed on: 27th March 2022

Cora is not available despite 24 / 7 rating

Lack of continuity, i.e Cora is NOT available Reviewed on: 27th March 2022

Overall It is fast

The AI itself was not able to help me, however, the operator was able to. Reviewed on: 27th March 2022

Helpful

Always there with an answer to my query which is extremely helpful and better than queuing in a bank. Reviewed on: 27th March 2022

Cora persevered and eventually provided a response which answered my query.

I contemplated discontinuing my query after the initial response appeared not to have understood my question. However, it seems that once the query was rephrased Cora provided a thorough and acceptable answer. Reviewed on: 27th March 2022