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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very fast & efficient

4
Every time I have had a query , Cora has managed to help me out 95% of the time Reviewed on: 27th March 2022

Excellent Online Digital assistant-does what it says on the tin!

5
I have used Cora on several occasions for different help & advice and the response has always been instantaneous, to the point and solved/resolved my query. Reviewed on: 27th March 2022

EASY

5
VERY EASY TO INTERACT WITH. HELPFUL AND INTUATIVE. jUST WHAT A DIGITAL ON LINE ASSISTANT SHOULD BE Reviewed on: 27th March 2022

Excellent

5
One word exellent................ Reviewed on: 27th March 2022

Easily explained

5
Reacquiring payment explained how to stop, how to claim and help if needed for follow up Reviewed on: 27th March 2022

Cora is not available despite 24 / 7 rating

1
Lack of continuity, i.e Cora is NOT available Reviewed on: 27th March 2022

Overall It is fast

3
The AI itself was not able to help me, however, the operator was able to. Reviewed on: 27th March 2022

Helpful

5
Always there with an answer to my query which is extremely helpful and better than queuing in a bank. Reviewed on: 27th March 2022

Cora persevered and eventually provided a response which answered my query.

4
I contemplated discontinuing my query after the initial response appeared not to have understood my question. However, it seems that once the query was rephrased Cora provided a thorough and acceptable answer. Reviewed on: 27th March 2022

Quick and efficient

5
This is a very effective service especially for the weekends or the days your busy and don’t have the time to contact customer support. Reviewed on: 27th March 2022

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