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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Overall It is fast

3
The AI itself was not able to help me, however, the operator was able to. Reviewed on: 27th March 2022
Usman's avatar
Usman

Helpful

5
Always there with an answer to my query which is extremely helpful and better than queuing in a bank. Reviewed on: 27th March 2022
Susan Bescoby 's avatar
Susan Bescoby

Cora persevered and eventually provided a response which answered my query.

4
I contemplated discontinuing my query after the initial response appeared not to have understood my question. However, it seems that once the query was rephrased Cora provided a thorough and acceptable answer. Reviewed on: 27th March 2022
Jacqueline Hebron's avatar
Jacqueline Hebron

Quick and efficient

5
This is a very effective service especially for the weekends or the days your busy and don’t have the time to contact customer support. Reviewed on: 27th March 2022
Tohura's avatar
Tohura

Extremely helpful

5
Cora was extremely helpful in helping me sort out my problem Reviewed on: 27th March 2022
William J Smith 's avatar
William J Smith

Excellent

5
Quick response, and satisfactory answers. Reviewed on: 27th March 2022
Bob Dewsbery's avatar
Bob Dewsbery

Accurate assistance

5
Found the answer to my question right away Reviewed on: 27th March 2022
Pam Dillard's avatar
Pam Dillard

CHANGE OF ADDRESS

4
NICE AND EASY, WAITING FOR CONFIRMATION CODE Reviewed on: 27th March 2022
mr va ray's avatar
mr va ray

Very easy and helpful

5
Needed to change my postal address and the service was quick and easy Reviewed on: 27th March 2022
Sam Morgan's avatar
Sam Morgan

Was simple and effective

5
Was simple and saved me ringing or going into the bank and gave me the answer to my issue. Reviewed on: 27th March 2022
David Ner's avatar
David Ner

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