NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Quick and efficient

This is a very effective service especially for the weekends or the days your busy and don’t have the time to contact customer support. Reviewed on: 27th March 2022

Extremely helpful

Cora was extremely helpful in helping me sort out my problem Reviewed on: 27th March 2022

Excellent

Quick response, and satisfactory answers. Reviewed on: 27th March 2022

Accurate assistance

Found the answer to my question right away Reviewed on: 27th March 2022

CHANGE OF ADDRESS

NICE AND EASY, WAITING FOR CONFIRMATION CODE Reviewed on: 27th March 2022

Very easy and helpful

Needed to change my postal address and the service was quick and easy Reviewed on: 27th March 2022

Was simple and effective

Was simple and saved me ringing or going into the bank and gave me the answer to my issue. Reviewed on: 27th March 2022

Helpful

Cora was very helpful to me and I would 100% recommend to other people Reviewed on: 27th March 2022

Very handy

Easy and simple to use with a lot of helpful tips. Could be more understanding as doesn’t always know what I need help with. Reviewed on: 27th March 2022