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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easily explained

5
Reacquiring payment explained how to stop, how to claim and help if needed for follow up Reviewed on: 27th March 2022
Emma's avatar
Emma

Cora is not available despite 24 / 7 rating

1
Lack of continuity, i.e Cora is NOT available Reviewed on: 27th March 2022
Alan shore's avatar
Alan shore

Overall It is fast

3
The AI itself was not able to help me, however, the operator was able to. Reviewed on: 27th March 2022
Usman's avatar
Usman

Helpful

5
Always there with an answer to my query which is extremely helpful and better than queuing in a bank. Reviewed on: 27th March 2022
Susan Bescoby 's avatar
Susan Bescoby

Cora persevered and eventually provided a response which answered my query.

4
I contemplated discontinuing my query after the initial response appeared not to have understood my question. However, it seems that once the query was rephrased Cora provided a thorough and acceptable answer. Reviewed on: 27th March 2022
Jacqueline Hebron's avatar
Jacqueline Hebron

Quick and efficient

5
This is a very effective service especially for the weekends or the days your busy and don’t have the time to contact customer support. Reviewed on: 27th March 2022
Tohura's avatar
Tohura

Extremely helpful

5
Cora was extremely helpful in helping me sort out my problem Reviewed on: 27th March 2022
William J Smith 's avatar
William J Smith

Excellent

5
Quick response, and satisfactory answers. Reviewed on: 27th March 2022
Bob Dewsbery's avatar
Bob Dewsbery

Accurate assistance

5
Found the answer to my question right away Reviewed on: 27th March 2022
Pam Dillard's avatar
Pam Dillard

CHANGE OF ADDRESS

4
NICE AND EASY, WAITING FOR CONFIRMATION CODE Reviewed on: 27th March 2022
mr va ray's avatar
mr va ray

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