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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Amazing service

5
Amazing service solved all queries with solutions Reviewed on: 25th March 2022

Helpful

5
Cora was very helpful and clear Reviewed on: 25th March 2022

Great service

5
Good friendly service helpful and informative Reviewed on: 25th March 2022

On-line Help

5
Very quick support, almost instant responses. Pleasantly surprised and would definitely use the service again. Reviewed on: 25th March 2022

Excellent digital assistant!

5
Cora is clear, concise and extremely helpful. Reviewed on: 25th March 2022

Straight forward

5
Change of address completed quickly and simply Reviewed on: 25th March 2022

Isa question

5
Everything went smoothly and was very efficient Reviewed on: 25th March 2022

Easy to understand and fast

5
Was very clear and was very fast couldn’t be happier with the experience Reviewed on: 25th March 2022

Very easy to deal with

5
Reactivating cash isa, actioned straight away Reviewed on: 25th March 2022

Amazing

5
Very quick and easy to get answer, thanks Reviewed on: 25th March 2022

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