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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Isa question

5
Everything went smoothly and was very efficient Reviewed on: 25th March 2022

Easy to understand and fast

5
Was very clear and was very fast couldn’t be happier with the experience Reviewed on: 25th March 2022

Very easy to deal with

5
Reactivating cash isa, actioned straight away Reviewed on: 25th March 2022

Amazing

5
Very quick and easy to get answer, thanks Reviewed on: 25th March 2022

Easy to use

5
Very easy to change my address details online with the minimum of fuss but entirely securely Reviewed on: 25th March 2022

Great delivery of information

5
Answers every question I asked about with my account Reviewed on: 25th March 2022

Good Support

5
Good prompts and easy to follow process Reviewed on: 25th March 2022

Seamless service delivered 24/7

5
Excellent use of AI to deliver services quickly and effectively with an excellent user interface - NatWest delivers! Reviewed on: 25th March 2022

Quick and easy

5
Simple and fast service which I found easy to use Reviewed on: 25th March 2022

good

4
it wasquick and straight forward Reviewed on: 25th March 2022

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