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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and easy

5
Amazingly simple in what can be a complicated digital age Reviewed on: 26th March 2022

Easy to use anytime of the day or night

5
Easy to use anytime which is very helpful out of hours Reviewed on: 26th March 2022

Excellent service

5
Information given right away and extremely helpful Reviewed on: 25th March 2022

Junk

1
Low level of knowledge - round in circles without helping at all. Reviewed on: 25th March 2022

Amazing service

5
Amazing service solved all queries with solutions Reviewed on: 25th March 2022

Helpful

5
Cora was very helpful and clear Reviewed on: 25th March 2022

Great service

5
Good friendly service helpful and informative Reviewed on: 25th March 2022

On-line Help

5
Very quick support, almost instant responses. Pleasantly surprised and would definitely use the service again. Reviewed on: 25th March 2022

Excellent digital assistant!

5
Cora is clear, concise and extremely helpful. Reviewed on: 25th March 2022

Straight forward

5
Change of address completed quickly and simply Reviewed on: 25th March 2022

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