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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Nonsensical computer that has no comprehension of basic questions

1
I simply asked “Cora” where I need to sign my new debit card. Replies were repetitive, irrelevant and utterly useless. Reviewed on: 26th March 2022
Susan Winch's avatar
Susan Winch

Very helpful

5
Thanks Cora! Solved my problem in minutes. Reviewed on: 26th March 2022
R348502's avatar
R348502

Good

3
I was slow to find Cora answers, maybe impatient Reviewed on: 26th March 2022
Peggy Roberts's avatar
Peggy Roberts

Efficient

5
Quick clear guidance. Everything completed in record time Reviewed on: 26th March 2022
Carol Pickup's avatar
Carol Pickup

Helpful

5
Cora was helpful and cute, I know she's a digital assistant, but I have her a voice when reading her replies and she sounded cute. Reviewed on: 26th March 2022
Ayela's avatar
Ayela

Just excellent service

4
All i can say it was perfect no problems at all Reviewed on: 26th March 2022
david wells's avatar
david wells

Great service

5
Friendly and professional and wonderful people. Reviewed on: 26th March 2022
Jungle Amazone's avatar
Jungle Amazone

Very efficient service

5
Quick, efficient service when changing my address Reviewed on: 26th March 2022
Ben's avatar
Ben

Cora

5
The assistant that aided me today Cora was very helpful and sorted my problem out in a professional manner. Reviewed on: 26th March 2022
Anime god's avatar
Anime god

Immediate & clear information

5
Cora answered my question quickly & clearly Reviewed on: 26th March 2022
Dorothy Hewerdine 's avatar
Dorothy Hewerdine

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