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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Good

3
I was slow to find Cora answers, maybe impatient Reviewed on: 26th March 2022

Efficient

5
Quick clear guidance. Everything completed in record time Reviewed on: 26th March 2022

Helpful

5
Cora was helpful and cute, I know she's a digital assistant, but I have her a voice when reading her replies and she sounded cute. Reviewed on: 26th March 2022

Just excellent service

4
All i can say it was perfect no problems at all Reviewed on: 26th March 2022

Great service

5
Friendly and professional and wonderful people. Reviewed on: 26th March 2022

Very efficient service

5
Quick, efficient service when changing my address Reviewed on: 26th March 2022

Cora

5
The assistant that aided me today Cora was very helpful and sorted my problem out in a professional manner. Reviewed on: 26th March 2022

Immediate & clear information

5
Cora answered my question quickly & clearly Reviewed on: 26th March 2022

Good app

5
Works very well I find it a useful tool that covers most simple issues Reviewed on: 26th March 2022

Execellent

5
Execellent. Highly recommend to everyone I know Reviewed on: 26th March 2022

Review NatWest Group - Cora: Digital assistant now

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