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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and good

5
No waiting on queue and resolved quickly my problem Reviewed on: 26th March 2022
Neli Holliday's avatar
Neli Holliday

Very quick, easy and simple

5
As someone with severe social anxiety, it really helped having a chat assist that was quick, easy and simple to use Reviewed on: 26th March 2022
Dibdabbie's avatar
Dibdabbie

Never fails when I need help

5
Always quick and easy to use. Never fails Reviewed on: 26th March 2022
Louise's avatar
Louise

cora

5
almost immediately had the answer Reviewed on: 26th March 2022
Michael White's avatar
Michael White

Easy to use

5
Easier than some other Digital Assistants. Generally answers my queries Reviewed on: 26th March 2022
Lynda Sagar-Hill's avatar
Lynda Sagar-Hill

Simples

5
Very quick response and easy to use Reviewed on: 26th March 2022
Danny Sheehan's avatar
Danny Sheehan

I am satisfated

5
Is it comfortable,staff were always kindly and professional. My only trouble is to put Money on my account Reviewed on: 26th March 2022
Stefano Belleri's avatar
Stefano Belleri

Customer service

5
I have recently switched from another bank to nat West. I received excellent, fast, effective and efficient customer service and was kept thoroughly informed throughout the process. Reviewed on: 26th March 2022
Michelle Broley 's avatar
Michelle Broley

Ok

4
I am old coustmer with you upto now I didn't get credit card Reviewed on: 26th March 2022
Ahmed osman Ahmed's avatar
Ahmed osman Ahmed

So quick and easy

5
Very fast, very easy and didn’t ask loads of unnecessary questions Reviewed on: 26th March 2022
Kiki's avatar
Kiki

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