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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Never fails when I need help

5
Always quick and easy to use. Never fails Reviewed on: 26th March 2022

cora

5
almost immediately had the answer Reviewed on: 26th March 2022

Easy to use

5
Easier than some other Digital Assistants. Generally answers my queries Reviewed on: 26th March 2022

Simples

5
Very quick response and easy to use Reviewed on: 26th March 2022

I am satisfated

5
Is it comfortable,staff were always kindly and professional. My only trouble is to put Money on my account Reviewed on: 26th March 2022

Customer service

5
I have recently switched from another bank to nat West. I received excellent, fast, effective and efficient customer service and was kept thoroughly informed throughout the process. Reviewed on: 26th March 2022

Ok

4
I am old coustmer with you upto now I didn't get credit card Reviewed on: 26th March 2022

So quick and easy

5
Very fast, very easy and didn’t ask loads of unnecessary questions Reviewed on: 26th March 2022

Nonsensical computer that has no comprehension of basic questions

1
I simply asked “Cora” where I need to sign my new debit card. Replies were repetitive, irrelevant and utterly useless. Reviewed on: 26th March 2022

Very helpful

5
Thanks Cora! Solved my problem in minutes. Reviewed on: 26th March 2022

Review NatWest Group - Cora: Digital assistant now

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