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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Amazing

5
Quick and easy to understand advice Reviewed on: 26th March 2022

Quick and easy

5
Cora sorted out my change without having to contact the bank Reviewed on: 26th March 2022

Online business banking app of the year

5
Does exactly what it says in the tin. Continues to innovate Reviewed on: 26th March 2022

Very clever digitsl assistant is Cora

5
Answered my question, no waiting, no queue just straight forward Reviewed on: 26th March 2022

Absolute rubbish, can't even ask a basic question.

1
Literally doesn't even work, typing a question just brings up a completely unrelated FAQ section with 5 worthless options. It literally could not be more useless. Reviewed on: 26th March 2022

Easy banking.

5
Makes banking so much easier without slow "in person" support response times for simple things Reviewed on: 26th March 2022

Fast response

5
Quick and efficient ....... I was surprised to have a response so quickly. Reviewed on: 26th March 2022

Quick and easy

5
Very helpful and did it quickly Reviewed on: 26th March 2022

Very good

5
My experience was very helpful and l am given enough information to choose and get the information l am looking for which gives me less stress and makes it easy to finding what l want. Reviewed on: 26th March 2022

Top las

5
Helpful quick response and quick to help resolve Reviewed on: 26th March 2022

Review NatWest Group - Cora: Digital assistant now

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