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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Sends you in circles

1
I wanted to see whether I could discover a reason for an account being closed; on another occasion I wanted to check whether a NatWest phone number was genuine, in case I was being scammed. Cora was useless in both cases. Please, NatWest, we need more access to your telephone numbers, and more peole to answer the calls. Robotoics aren't yet even close to dealing with a rational human being. Maybe a decade from now it may catch up, but I doubt it. Reviewed on: 26th March 2022
Martin RK's avatar
Martin RK

Amazing

5
SUPER easy to use. I was able to do all I needed and it helped me with everything I needed really quickly. Reviewed on: 26th March 2022
Alix Shepherd's avatar
Alix Shepherd

Great service

5
Really easy to follow and use simple steps to change what I needed to do Reviewed on: 26th March 2022
Mark Stevenson's avatar
Mark Stevenson

Good customer service

4
Was unsure on where a payment was, and Cora helped me find out which helped to ease my mind as i’m a student and money being missing from my account worries me, but the live chat massively helped ease my worries. Reviewed on: 26th March 2022
rebecca gibson's avatar
rebecca gibson

Faultless

5
Awesome. Better and faster responses than some humans Reviewed on: 26th March 2022
Ray howard's avatar
Ray howard

Very intelligent

5
I like Cora, smart and a star. She is the best assistant I ever come across Reviewed on: 26th March 2022
Hanyang's avatar
Hanyang

Excellent

5
Answered all my questions and sorted all out fast and easy Reviewed on: 26th March 2022
Laura Duncan's avatar
Laura Duncan

Very quick and helpful

5
Great service, easy to understand and reply. 5 star Reviewed on: 26th March 2022
Lincoc's avatar
Lincoc

My honest review of Cora

4
Being with NatWest for the last 6 years, I have noticed a lot of improvements. Cora is definitely the best new innovation that has been made as it offers faster communication, less wait times and more focused advice on actions to take. Cora could be improved through more vast and extensive reception of customer queries. To explain further, the answers that Cora picks up on are very specific key words and will not understand any further. Perhaps, a document for containing key words might be helpful especially for older customers and maybe customers that are young (16+), new to the country or anyone else that might benefit from guidelines on how best to optimize the use of Cora. Reviewed on: 26th March 2022
inas hassan's avatar
inas hassan

Excellent service to change address details quick and easy

5
Cora was excellent very quick and accurate with responses. Thankyou Reviewed on: 26th March 2022
ALASDAIR GROUNDS's avatar
ALASDAIR GROUNDS

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