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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent

5
Answered all my questions and sorted all out fast and easy Reviewed on: 26th March 2022
Laura Duncan's avatar
Laura Duncan

Very quick and helpful

5
Great service, easy to understand and reply. 5 star Reviewed on: 26th March 2022
Lincoc's avatar
Lincoc

My honest review of Cora

4
Being with NatWest for the last 6 years, I have noticed a lot of improvements. Cora is definitely the best new innovation that has been made as it offers faster communication, less wait times and more focused advice on actions to take. Cora could be improved through more vast and extensive reception of customer queries. To explain further, the answers that Cora picks up on are very specific key words and will not understand any further. Perhaps, a document for containing key words might be helpful especially for older customers and maybe customers that are young (16+), new to the country or anyone else that might benefit from guidelines on how best to optimize the use of Cora. Reviewed on: 26th March 2022
inas hassan's avatar
inas hassan

Excellent service to change address details quick and easy

5
Cora was excellent very quick and accurate with responses. Thankyou Reviewed on: 26th March 2022
ALASDAIR GROUNDS's avatar
ALASDAIR GROUNDS

Amazing

5
Quick and easy to understand advice Reviewed on: 26th March 2022
Jayne Jones's avatar
Jayne Jones

Quick and easy

5
Cora sorted out my change without having to contact the bank Reviewed on: 26th March 2022
Roy t's avatar
Roy t

Online business banking app of the year

5
Does exactly what it says in the tin. Continues to innovate Reviewed on: 26th March 2022
Lucy Kenyon's avatar
Lucy Kenyon

Very clever digitsl assistant is Cora

5
Answered my question, no waiting, no queue just straight forward Reviewed on: 26th March 2022
Janet Ward's avatar
Janet Ward

Absolute rubbish, can't even ask a basic question.

1
Literally doesn't even work, typing a question just brings up a completely unrelated FAQ section with 5 worthless options. It literally could not be more useless. Reviewed on: 26th March 2022
Simon Howard's avatar
Simon Howard

Easy banking.

5
Makes banking so much easier without slow "in person" support response times for simple things Reviewed on: 26th March 2022
Cam Poole's avatar
Cam Poole

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