Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Great

5
Great help that I needed thank you Reviewed on: 27th March 2022
John Mullen 's avatar
John Mullen

great

5
don,t get old and mix up all the numbers that you are given to do things. Reviewed on: 27th March 2022
Christopher Banks's avatar
Christopher Banks

good information

5
I recrived sufficient information to take the next step Reviewed on: 26th March 2022
E Thapthimthong's avatar
E Thapthimthong

Very good service

5
Very easy to use cora she answers most questions Reviewed on: 26th March 2022
Paul 's avatar
Paul

Sends you in circles

1
I wanted to see whether I could discover a reason for an account being closed; on another occasion I wanted to check whether a NatWest phone number was genuine, in case I was being scammed. Cora was useless in both cases. Please, NatWest, we need more access to your telephone numbers, and more peole to answer the calls. Robotoics aren't yet even close to dealing with a rational human being. Maybe a decade from now it may catch up, but I doubt it. Reviewed on: 26th March 2022
Martin RK's avatar
Martin RK

Amazing

5
SUPER easy to use. I was able to do all I needed and it helped me with everything I needed really quickly. Reviewed on: 26th March 2022
Alix Shepherd's avatar
Alix Shepherd

Great service

5
Really easy to follow and use simple steps to change what I needed to do Reviewed on: 26th March 2022
Mark Stevenson's avatar
Mark Stevenson

Good customer service

4
Was unsure on where a payment was, and Cora helped me find out which helped to ease my mind as i’m a student and money being missing from my account worries me, but the live chat massively helped ease my worries. Reviewed on: 26th March 2022
rebecca gibson's avatar
rebecca gibson

Faultless

5
Awesome. Better and faster responses than some humans Reviewed on: 26th March 2022
Ray howard's avatar
Ray howard

Very intelligent

5
I like Cora, smart and a star. She is the best assistant I ever come across Reviewed on: 26th March 2022
Hanyang's avatar
Hanyang

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill