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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

5
Simple and fast service which I found easy to use Reviewed on: 25th March 2022
Bernadette Covo's avatar
Bernadette Covo

good

4
it wasquick and straight forward Reviewed on: 25th March 2022
Amina Galaria's avatar
Amina Galaria

Card payments

5
Cora is very delightful and helpful provides lots of information and yes is clear in her answers Reviewed on: 25th March 2022
Gina Godbeer's avatar
Gina Godbeer

closing account

5
directed to FAQ's just about to try Reviewed on: 25th March 2022
Ann Wallace's avatar
Ann Wallace

Informtion on cancelling a recurring debit

5
I have contacted the company concerned (Amazon). I'm not sure if I have cancelled as their website is not very clear. I will wait until the next payment is due to see if it has worked Reviewed on: 25th March 2022
Gill Prichard's avatar
Gill Prichard

Easy to navigate and very helpful

3
Found my experience very helpful Reviewed on: 25th March 2022
Stuart Smith 's avatar
Stuart Smith

So quick and user friendly

5
I was stressed I couldnt remember my pin number. CORA sorted it straight away Reviewed on: 25th March 2022
Tina Franklyn's avatar
Tina Franklyn

Cora is great

4
Cora is helpful and interactive. i found it easy to use and resolve my query. It also helps to find things on my online banking Reviewed on: 25th March 2022
Kate's avatar
Kate

Good

5
Good experience with Cora all round Reviewed on: 25th March 2022
aliceiredale's avatar
aliceiredale

Easy to use

5
I wanted to change my address which only took a few minutes, no stress and easy to do Reviewed on: 25th March 2022
amy's avatar
amy

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