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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy to use

5
Very easy to change my address details online with the minimum of fuss but entirely securely Reviewed on: 25th March 2022

Great delivery of information

5
Answers every question I asked about with my account Reviewed on: 25th March 2022

Good Support

5
Good prompts and easy to follow process Reviewed on: 25th March 2022

Seamless service delivered 24/7

5
Excellent use of AI to deliver services quickly and effectively with an excellent user interface - NatWest delivers! Reviewed on: 25th March 2022

Quick and easy

5
Simple and fast service which I found easy to use Reviewed on: 25th March 2022

good

4
it wasquick and straight forward Reviewed on: 25th March 2022

Card payments

5
Cora is very delightful and helpful provides lots of information and yes is clear in her answers Reviewed on: 25th March 2022

closing account

5
directed to FAQ's just about to try Reviewed on: 25th March 2022

Informtion on cancelling a recurring debit

5
I have contacted the company concerned (Amazon). I'm not sure if I have cancelled as their website is not very clear. I will wait until the next payment is due to see if it has worked Reviewed on: 25th March 2022

Easy to navigate and very helpful

3
Found my experience very helpful Reviewed on: 25th March 2022

Review NatWest Group - Cora: Digital assistant now

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