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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Fantastic

5
Very helpful so fast and efficient Reviewed on: 25th March 2022
Donna's avatar
Donna

Excellent advice

5
If in doubt ask a specialist like Cora. Reviewed on: 25th March 2022
Nigel Janson's avatar
Nigel Janson

Updates

5
Very easy to use, saves a lot of time Reviewed on: 25th March 2022
Vicky Campbell's avatar
Vicky Campbell

very very helpful

5
very helpful and gives easy to follow instruction, once past the initial 'get the right words' for your problem part. Reviewed on: 25th March 2022
caroline Lindley's avatar
caroline Lindley

Marvellous service

5
Always able to get a quick answer via mobile app Reviewed on: 25th March 2022
Geraldine Beswick's avatar
Geraldine Beswick

Great Service

5
Really flexible and helpful. It works really well! Reviewed on: 25th March 2022
Tony Kirton's avatar
Tony Kirton

Great bank

5
Fantastic and friendly bank and great applications Reviewed on: 25th March 2022
samantha Cloy's avatar
samantha Cloy

Excellent assistance by Cora

5
Very quick and completed my request easily and efficiently Reviewed on: 25th March 2022
John Whiting's avatar
John Whiting

Easy process.

5
Excellent customer service.Ease activity online has been a surprise saving me time and effort with accurate results. Reviewed on: 25th March 2022
Allan Ullman's avatar
Allan Ullman

Great service

5
Very quick and easy service. Got my query sorted hassle free Reviewed on: 25th March 2022
Will's avatar
Will

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