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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Change of address

5
Very efficient and helpful. Made it Easy to change my address online. Reviewed on: 25th March 2022

Quick and easy

5
Brilliant service very quick and easy Reviewed on: 25th March 2022

Easy to use quick response

5
Quick change of address without waiting for some one to answer phone Reviewed on: 25th March 2022

Perfect

5
Very useful and easy to operate, highly recommend to all my friends and family Reviewed on: 25th March 2022

So quick and easy

5
Cara knew the banking page i was on so what i needed help with. All sorted within minutes Reviewed on: 25th March 2022

Great service

5
Fantastic response and advice. So easy to use. Reviewed on: 25th March 2022

Waste of my time

2
I was forced to use Cora yesterday and today. My problem was obviously not preprogrammed for it, and I went round in circles before turning it off. Reviewed on: 25th March 2022

Not bad

4
Not bad a little confused with the address Reviewed on: 25th March 2022

Very impressed

5
Very helpful and quick replies very impressed with the service. Will use it again Reviewed on: 25th March 2022

Excellent service

5
Very helpful, explained all necessary to carry out the change of add. Reviewed on: 25th March 2022

Review NatWest Group - Cora: Digital assistant now

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