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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

The service was very prompt, quick, efficient, and effective

5
A non-approved charge appeared on our credit card account. Reviewed on: 25th March 2022

Cora was excellent

5
Very fast communication sorted my problem in 2 mins Reviewed on: 25th March 2022

Every matter can be arranged quickly and efficiently.

5
Every matter can be arranged quickly and efficiently. Reviewed on: 25th March 2022

Very Clear

5
Thank goodness for Cora, its saved a trip to the bank Reviewed on: 25th March 2022

Cora - efficient fast process to get help

5
Efficient fast process to help with all your banking needs, saves on delay times waiting for response, sorts questions fast, excellent addition to online banking. Reviewed on: 25th March 2022

Very quick responses and very efficient

5
Always answers my queries in a timely manner Reviewed on: 25th March 2022

Fast efficient sorted

5
My card was blocked but didn't know why and cora got me the reason and how to sort it out Reviewed on: 25th March 2022

What an atrocious service

1
NatWest does everything in its power to stop you being able to telephone them, and this mindless robot is an enormous asset to other banks as it makes transferring everything to them, despite all the hassle, extremely attractive. Reviewed on: 25th March 2022

Easy

5
How banking should be, no hassle no fuss Reviewed on: 25th March 2022

Where are they?

1
Useless. You're better off asking a flipflop than this pile of crap Reviewed on: 25th March 2022

Review NatWest Group - Cora: Digital assistant now

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