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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

So quick and easy

5
Cara knew the banking page i was on so what i needed help with. All sorted within minutes Reviewed on: 25th March 2022

Great service

5
Fantastic response and advice. So easy to use. Reviewed on: 25th March 2022

Waste of my time

2
I was forced to use Cora yesterday and today. My problem was obviously not preprogrammed for it, and I went round in circles before turning it off. Reviewed on: 25th March 2022

Not bad

4
Not bad a little confused with the address Reviewed on: 25th March 2022

Very impressed

5
Very helpful and quick replies very impressed with the service. Will use it again Reviewed on: 25th March 2022

Excellent service

5
Very helpful, explained all necessary to carry out the change of add. Reviewed on: 25th March 2022

The service was very prompt, quick, efficient, and effective

5
A non-approved charge appeared on our credit card account. Reviewed on: 25th March 2022

Cora was excellent

5
Very fast communication sorted my problem in 2 mins Reviewed on: 25th March 2022

Every matter can be arranged quickly and efficiently.

5
Every matter can be arranged quickly and efficiently. Reviewed on: 25th March 2022

Very Clear

5
Thank goodness for Cora, its saved a trip to the bank Reviewed on: 25th March 2022

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