NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Very Clear

Thank goodness for Cora, its saved a trip to the bank Reviewed on: 25th March 2022

Cora - efficient fast process to get help

Efficient fast process to help with all your banking needs, saves on delay times waiting for response, sorts questions fast, excellent addition to online banking. Reviewed on: 25th March 2022

Very quick responses and very efficient

Always answers my queries in a timely manner Reviewed on: 25th March 2022

Fast efficient sorted

My card was blocked but didn't know why and cora got me the reason and how to sort it out Reviewed on: 25th March 2022

What an atrocious service

NatWest does everything in its power to stop you being able to telephone them, and this mindless robot is an enormous asset to other banks as it makes transferring everything to them, despite all the hassle, extremely attractive. Reviewed on: 25th March 2022