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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very impressed

5
Very helpful and quick replies very impressed with the service. Will use it again Reviewed on: 25th March 2022
Avril walsh's avatar
Avril walsh

Excellent service

5
Very helpful, explained all necessary to carry out the change of add. Reviewed on: 25th March 2022
Chris Wade's avatar
Chris Wade

The service was very prompt, quick, efficient, and effective

5
A non-approved charge appeared on our credit card account. Reviewed on: 25th March 2022
Clive Browne's avatar
Clive Browne

Cora was excellent

5
Very fast communication sorted my problem in 2 mins Reviewed on: 25th March 2022
Andrew Ditchfield's avatar
Andrew Ditchfield

Every matter can be arranged quickly and efficiently.

5
Every matter can be arranged quickly and efficiently. Reviewed on: 25th March 2022
Greg's avatar
Greg

Very Clear

5
Thank goodness for Cora, its saved a trip to the bank Reviewed on: 25th March 2022
Katie FOLEY's avatar
Katie FOLEY

Cora - efficient fast process to get help

5
Efficient fast process to help with all your banking needs, saves on delay times waiting for response, sorts questions fast, excellent addition to online banking. Reviewed on: 25th March 2022
John Jones's avatar
John Jones

Very quick responses and very efficient

5
Always answers my queries in a timely manner Reviewed on: 25th March 2022
Stephanierichards27's avatar
Stephanierichards27

Fast efficient sorted

5
My card was blocked but didn't know why and cora got me the reason and how to sort it out Reviewed on: 25th March 2022
Marie's avatar
Marie

What an atrocious service

1
NatWest does everything in its power to stop you being able to telephone them, and this mindless robot is an enormous asset to other banks as it makes transferring everything to them, despite all the hassle, extremely attractive. Reviewed on: 25th March 2022
Ken Knight's avatar
Ken Knight

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