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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Easy

5
How banking should be, no hassle no fuss Reviewed on: 25th March 2022
Simon Callow's avatar
Simon Callow

Where are they?

1
Useless. You're better off asking a flipflop than this pile of crap Reviewed on: 25th March 2022
n21brown's avatar
n21brown

Really quick and easy to use

5
Reactivating an ISA it understood my request and did it all online Reviewed on: 25th March 2022
Paul Wilkinson's avatar
Paul Wilkinson

friendly and helpful and to the point.

5
You should have it on record and be able to access it at any time. Reviewed on: 25th March 2022
James Wilson's avatar
James Wilson

Very helpful and easy to use.

5
Easy to use. Very precise and helpful Reviewed on: 25th March 2022
Martin Townsend's avatar
Martin Townsend

all good

5
ok for quick questions sometimes you need other answers which cora cant answer Reviewed on: 25th March 2022
Mary Gray's avatar
Mary Gray

Efficient banking system- highly recommend

5
Easy to use and quick. Digital assistant Cora is an extremely useful tool. Reviewed on: 25th March 2022
Jackie Logan's avatar
Jackie Logan

Excellent and very fast

5
Super service, very quick and efficient Reviewed on: 25th March 2022
David Brand's avatar
David Brand

Sets you in the right direction

4
Well I find for more nuanced issues Cora is a great starting point. It gets you you headed in the right direction and is obviously a huge time saver for your online agents as they don't have to ask you a string of questions about your problem or get you to fill out your personal details all over again. My personal experience has been that I have not been able to reach a solution merely by using Cora alone, but have always relied upon an agent after conversing with Cora. Having said that my issues have been somewhat more complex as I live abroad in the US and so ordinary solutions that Cora might be able to solve for others haven't been applicable to my situation. Reviewed on: 25th March 2022
Joshua Wakeley's avatar
Joshua Wakeley

All good

5
Very helpful and gave me chance to put thing right for me Reviewed on: 25th March 2022
Denise Simmons 's avatar
Denise Simmons

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