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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora - efficient fast process to get help

5
Efficient fast process to help with all your banking needs, saves on delay times waiting for response, sorts questions fast, excellent addition to online banking. Reviewed on: 25th March 2022
John Jones's avatar
John Jones

Very quick responses and very efficient

5
Always answers my queries in a timely manner Reviewed on: 25th March 2022
Stephanierichards27's avatar
Stephanierichards27

Fast efficient sorted

5
My card was blocked but didn't know why and cora got me the reason and how to sort it out Reviewed on: 25th March 2022
Marie's avatar
Marie

What an atrocious service

1
NatWest does everything in its power to stop you being able to telephone them, and this mindless robot is an enormous asset to other banks as it makes transferring everything to them, despite all the hassle, extremely attractive. Reviewed on: 25th March 2022
Ken Knight's avatar
Ken Knight

Easy

5
How banking should be, no hassle no fuss Reviewed on: 25th March 2022
Simon Callow's avatar
Simon Callow

Where are they?

1
Useless. You're better off asking a flipflop than this pile of crap Reviewed on: 25th March 2022
n21brown's avatar
n21brown

Really quick and easy to use

5
Reactivating an ISA it understood my request and did it all online Reviewed on: 25th March 2022
Paul Wilkinson's avatar
Paul Wilkinson

friendly and helpful and to the point.

5
You should have it on record and be able to access it at any time. Reviewed on: 25th March 2022
James Wilson's avatar
James Wilson

Very helpful and easy to use.

5
Easy to use. Very precise and helpful Reviewed on: 25th March 2022
Martin Townsend's avatar
Martin Townsend

all good

5
ok for quick questions sometimes you need other answers which cora cant answer Reviewed on: 25th March 2022
Mary Gray's avatar
Mary Gray

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