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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Dumb bot

1
Basic case based reasoning and FAQ bot that can't resolve genuine problems Reviewed on: 24th March 2022
Phil Pemberton's avatar
Phil Pemberton

Efficient

5
Extremely efficient, thanks so much! Reviewed on: 24th March 2022
Maria's avatar
Maria

Prompt response/always active.

5
Hello, I’ll define NatWest by saying they are: Trustworthy. Good/Prompt customer service Remarkable use of financial tolls for us,the people. Great team behind the scenes conducted by a top management I’m assuming. Thank you NatWest Team, Reviewed on: 24th March 2022
Edward's avatar
Edward

Very fast reply

5
Having used other similar set ups like Cora, non have responded so well Reviewed on: 24th March 2022
Stuart Quick's avatar
Stuart Quick

Easy to use

4
I needed to update my details so it was my first time using Cora but it was straightforward Reviewed on: 24th March 2022
kiran_ryait@hotmail.com's avatar
[email protected]

Quick and simple answers

5
Needed help setting up a new standing order Reviewed on: 24th March 2022
Mark Jennings's avatar
Mark Jennings

Fast service

5
Very friendly and very helpful and they make sure you haven't missed anything Reviewed on: 24th March 2022
Leanne Black's avatar
Leanne Black

Isa reactivation

5
Very quick after hours service, easy to follow instructions , helpful member of staff available to answer all questions Reviewed on: 24th March 2022
David's avatar
David

Answered my question

5
very informative and helpful........................ Reviewed on: 24th March 2022
Nicki Holder's avatar
Nicki Holder

I needed a hard copy statement for a conveyancer

5
Cora was able to identify my need very quickly and as I struggle with online in general it was a massive relief to get an answer from an automated service so quickly and clearly.....Thank you Cora Reviewed on: 24th March 2022
Anita Dolton's avatar
Anita Dolton

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