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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Efficient banking system- highly recommend

5
Easy to use and quick. Digital assistant Cora is an extremely useful tool. Reviewed on: 25th March 2022
Jackie Logan's avatar
Jackie Logan

Excellent and very fast

5
Super service, very quick and efficient Reviewed on: 25th March 2022
David Brand's avatar
David Brand

Sets you in the right direction

4
Well I find for more nuanced issues Cora is a great starting point. It gets you you headed in the right direction and is obviously a huge time saver for your online agents as they don't have to ask you a string of questions about your problem or get you to fill out your personal details all over again. My personal experience has been that I have not been able to reach a solution merely by using Cora alone, but have always relied upon an agent after conversing with Cora. Having said that my issues have been somewhat more complex as I live abroad in the US and so ordinary solutions that Cora might be able to solve for others haven't been applicable to my situation. Reviewed on: 25th March 2022
Joshua Wakeley's avatar
Joshua Wakeley

All good

5
Very helpful and gave me chance to put thing right for me Reviewed on: 25th March 2022
Denise Simmons 's avatar
Denise Simmons

Fast & efficient

5
Changed my address in less than 5 minutes! Reviewed on: 25th March 2022
G's avatar
G

Very helpful

5
You can always ask a question any time of the day and night and get an answer very quickly Reviewed on: 24th March 2022
carlparry64@yahoo.com's avatar
[email protected]

Dumb bot

1
Basic case based reasoning and FAQ bot that can't resolve genuine problems Reviewed on: 24th March 2022
Phil Pemberton's avatar
Phil Pemberton

Efficient

5
Extremely efficient, thanks so much! Reviewed on: 24th March 2022
Maria's avatar
Maria

Prompt response/always active.

5
Hello, I’ll define NatWest by saying they are: Trustworthy. Good/Prompt customer service Remarkable use of financial tolls for us,the people. Great team behind the scenes conducted by a top management I’m assuming. Thank you NatWest Team, Reviewed on: 24th March 2022
Edward's avatar
Edward

Very fast reply

5
Having used other similar set ups like Cora, non have responded so well Reviewed on: 24th March 2022
Stuart Quick's avatar
Stuart Quick

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