NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Quick response and good understanding for a digital app

Understood my query quickly and very quick to reply back. Reviewed on: 24th March 2022

Isolation from customers

It is almost impossible to contact NatWest. I acknowledge that there are several reasons behind it, but please note that contact by phone is not effective. Reviewed on: 24th March 2022

Coral is always very helpful and always helpful

I'm not very technical minded but coral is always there to help also I'm very happy with my natwest branch in Derby Reviewed on: 24th March 2022

Useful digital assistant

Cora is well programmed and responds well to prompts and simple questions. Very easy to use, and a very helpful first step for assistance. Reviewed on: 24th March 2022

great

nice job, thank you so much for your help..... Reviewed on: 24th March 2022

artificial intelligent and fast bot

artificial intelligent and fast bot Reviewed on: 24th March 2022

Very Helpful

Very helpfull, advised me what to do to solve the problem Reviewed on: 24th March 2022

Fantastic

So easy to navigate and get the answers you are looking for Reviewed on: 24th March 2022

I would not recommend Cora if there were the only participant.

My mother died and trying to settle her finances has been the most stressful and awful experience compounded by NatWest and Cora’s slapshod and incompetent approach to dealing with her accounts. Empty promises, time spent on hold, having to chase up missed deadlines. Just awful. Stop trying to win awards, get back to basics and try and do right by your customers. Reviewed on: 24th March 2022

No help complete waste of time

Pass on to 2 others Adil and Gwithian still could nod help rang help line same answer no help. Can't seem to speak to the loan depth. Even though your given a number Rubbish. Reviewed on: 24th March 2022