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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Easy to use

4
I needed to update my details so it was my first time using Cora but it was straightforward Reviewed on: 24th March 2022

Quick and simple answers

5
Needed help setting up a new standing order Reviewed on: 24th March 2022

Fast service

5
Very friendly and very helpful and they make sure you haven't missed anything Reviewed on: 24th March 2022

Isa reactivation

5
Very quick after hours service, easy to follow instructions , helpful member of staff available to answer all questions Reviewed on: 24th March 2022

Answered my question

5
very informative and helpful........................ Reviewed on: 24th March 2022

I needed a hard copy statement for a conveyancer

5
Cora was able to identify my need very quickly and as I struggle with online in general it was a massive relief to get an answer from an automated service so quickly and clearly.....Thank you Cora Reviewed on: 24th March 2022

very happy

5
very easy to use, and quick to answer my query Reviewed on: 24th March 2022

Brilliant technology

5
I had a great experience dealing with Cora. Resolved my query. Easy to deal with. Reviewed on: 24th March 2022

Excellent customer service

5
A quick and very efficient way of changing the address on all my accounts Reviewed on: 24th March 2022

Quick response and good understanding for a digital app

5
Understood my query quickly and very quick to reply back. Reviewed on: 24th March 2022

Review NatWest Group - Cora: Digital assistant now

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