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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

very happy

5
very easy to use, and quick to answer my query Reviewed on: 24th March 2022

Brilliant technology

5
I had a great experience dealing with Cora. Resolved my query. Easy to deal with. Reviewed on: 24th March 2022

Excellent customer service

5
A quick and very efficient way of changing the address on all my accounts Reviewed on: 24th March 2022

Quick response and good understanding for a digital app

5
Understood my query quickly and very quick to reply back. Reviewed on: 24th March 2022

Isolation from customers

3
It is almost impossible to contact NatWest. I acknowledge that there are several reasons behind it, but please note that contact by phone is not effective. Reviewed on: 24th March 2022

Coral is always very helpful and always helpful

5
I'm not very technical minded but coral is always there to help also I'm very happy with my natwest branch in Derby Reviewed on: 24th March 2022

Useful digital assistant

5
Cora is well programmed and responds well to prompts and simple questions. Very easy to use, and a very helpful first step for assistance. Reviewed on: 24th March 2022

great

5
nice job, thank you so much for your help..... Reviewed on: 24th March 2022

artificial intelligent and fast bot

5
artificial intelligent and fast bot Reviewed on: 24th March 2022

Very Helpful

5
Very helpfull, advised me what to do to solve the problem Reviewed on: 24th March 2022

Review NatWest Group - Cora: Digital assistant now

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