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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Isolation from customers

3
It is almost impossible to contact NatWest. I acknowledge that there are several reasons behind it, but please note that contact by phone is not effective. Reviewed on: 24th March 2022
Andreas's avatar
Andreas

Coral is always very helpful and always helpful

5
I'm not very technical minded but coral is always there to help also I'm very happy with my natwest branch in Derby Reviewed on: 24th March 2022
Sylvia hill 's avatar
Sylvia hill

Useful digital assistant

5
Cora is well programmed and responds well to prompts and simple questions. Very easy to use, and a very helpful first step for assistance. Reviewed on: 24th March 2022
jessie123's avatar
jessie123

great

5
nice job, thank you so much for your help..... Reviewed on: 24th March 2022
Drasutis Zemaitis's avatar
Drasutis Zemaitis

artificial intelligent and fast bot

5
artificial intelligent and fast bot Reviewed on: 24th March 2022
Kevin Greenwood's avatar
Kevin Greenwood

Very Helpful

5
Very helpfull, advised me what to do to solve the problem Reviewed on: 24th March 2022
Valerie Rimmer's avatar
Valerie Rimmer

Fantastic

5
So easy to navigate and get the answers you are looking for Reviewed on: 24th March 2022
Neil Connelly's avatar
Neil Connelly

I would not recommend Cora if there were the only participant.

1
My mother died and trying to settle her finances has been the most stressful and awful experience compounded by NatWest and Cora’s slapshod and incompetent approach to dealing with her accounts. Empty promises, time spent on hold, having to chase up missed deadlines. Just awful. Stop trying to win awards, get back to basics and try and do right by your customers. Reviewed on: 24th March 2022
Dave Fielding's avatar
Dave Fielding

No help complete waste of time

1
Pass on to 2 others Adil and Gwithian still could nod help rang help line same answer no help. Can't seem to speak to the loan depth. Even though your given a number Rubbish. Reviewed on: 24th March 2022
Parthenopi Johnson's avatar
Parthenopi Johnson

Efficient

5
Very useful. The assistant provided me with all the answers I need and easily connected me to a real person when needed. Reviewed on: 24th March 2022
Emmanuel Nwachukwu's avatar
Emmanuel Nwachukwu

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