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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

change of address

5
very efficient service which meant I did not have to phone up Reviewed on: 24th March 2022
Katherine Smith's avatar
Katherine Smith

Cora is good

4
Cora is knowledgeable and helpful. Reviewed on: 24th March 2022
Annemarie Donaldson's avatar
Annemarie Donaldson

Good automated service for quick questions.

4
I use Cora to get information and then go into right direction. Reviewed on: 24th March 2022
Ramanpreet kaur 's avatar
Ramanpreet kaur

Amazing

5
Fast, intuitive, interactive and efficient. Thank you! Reviewed on: 24th March 2022
Lydie Koffi's avatar
Lydie Koffi

Top Cora

5
Quick and easy to use, done everything I wanted to in a couple of minutes. Reviewed on: 24th March 2022
Derek Small's avatar
Derek Small

Cheque cancellation

5
Really good service to have. Straight forward process and stops a trip to th branch. Reviewed on: 24th March 2022
Thomas's avatar
Thomas

Good options for online chat

5
It’s a good online chat app that eventually gets you to the correct answer, if not straight away. Very effective! Reviewed on: 24th March 2022
M Smith's avatar
M Smith

So easy

5
I needed to change my address. I hadn't used Cora before but gosh, it was so easy and efficient. Reviewed on: 24th March 2022
SueR's avatar
SueR

Quick and easy

5
It was quick and easy and I got an explanation as to why I couldn’t change the name on my a count Reviewed on: 24th March 2022
Gill's avatar
Gill

Cora is the best!

5
I found using Cora to be a very easy and helpful service!! Very happy with its interactivity and problem solving capability. Reviewed on: 24th March 2022
Shannon's avatar
Shannon

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