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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great service and quick

5
Great experience fast easy to understand Reviewed on: 24th March 2022

There is always an excuse

1
Doesn’t matter what it is nothing is ever resolved online. Reviewed on: 24th March 2022

Change of address

5
It was brilliantly simple - Thank you! Reviewed on: 24th March 2022

Quick and efficient

5
Great and easy service,easy to access from mobile app Reviewed on: 24th March 2022

change of address

5
very efficient service which meant I did not have to phone up Reviewed on: 24th March 2022

Cora is good

4
Cora is knowledgeable and helpful. Reviewed on: 24th March 2022

Good automated service for quick questions.

4
I use Cora to get information and then go into right direction. Reviewed on: 24th March 2022

Amazing

5
Fast, intuitive, interactive and efficient. Thank you! Reviewed on: 24th March 2022

Top Cora

5
Quick and easy to use, done everything I wanted to in a couple of minutes. Reviewed on: 24th March 2022

Cheque cancellation

5
Really good service to have. Straight forward process and stops a trip to th branch. Reviewed on: 24th March 2022

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