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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Good automated service for quick questions.

4
I use Cora to get information and then go into right direction. Reviewed on: 24th March 2022

Amazing

5
Fast, intuitive, interactive and efficient. Thank you! Reviewed on: 24th March 2022

Top Cora

5
Quick and easy to use, done everything I wanted to in a couple of minutes. Reviewed on: 24th March 2022

Cheque cancellation

5
Really good service to have. Straight forward process and stops a trip to th branch. Reviewed on: 24th March 2022

Good options for online chat

5
It’s a good online chat app that eventually gets you to the correct answer, if not straight away. Very effective! Reviewed on: 24th March 2022

So easy

5
I needed to change my address. I hadn't used Cora before but gosh, it was so easy and efficient. Reviewed on: 24th March 2022

Quick and easy

5
It was quick and easy and I got an explanation as to why I couldn’t change the name on my a count Reviewed on: 24th March 2022

Cora is the best!

5
I found using Cora to be a very easy and helpful service!! Very happy with its interactivity and problem solving capability. Reviewed on: 24th March 2022

Deposit

5
Good service professional delivered Reviewed on: 24th March 2022

recent 'chat' with Cora

4
It was easy and quick and altogether painless so would do it again Reviewed on: 24th March 2022

Review NatWest Group - Cora: Digital assistant now

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