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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

About Rubbish

1
Cora makes Alexa look good !! I was asked the same questions repeatedly and got not relevant or constructive response. I was mentally abused and my time was wasted. Reviewed on: 24th March 2022
Steve Manning's avatar
Steve Manning

good

5
It works well and saves a lot of time Reviewed on: 24th March 2022
Graham Innis's avatar
Graham Innis

Good decent fit

3
As all my transcations are online, the ease of checking my account daily, any payments I will receive confirmation etc... banking online has been a good experience sofar Reviewed on: 24th March 2022
Davey May's avatar
Davey May

Unsatisfactory experience

1
I tried to get the statement for 6 months ago ie September 2021 on one of my bank accounts that has been running for more than 20 years. I was informed that there were no statements for this period. I sought help from Cora (the automaton) at 12.50pm. No helpful replies. At 12.59pm "Cora" notified me "she" was transferring me to a human. I was told I might have to wait up to a minute and that I was number 1 in the queue. After 14 minutes I was disconnected. This not the first time I have found "Cora" unsatisfactory but have never complained Reviewed on: 24th March 2022
vincent marks's avatar
vincent marks

Excelkant website

5
Nat West website never lets me down. Excellant service. Reviewed on: 24th March 2022
Gillian Coleman 's avatar
Gillian Coleman

Bit too quick for me but did the job

4
Bit too quick for me but did the job Reviewed on: 24th March 2022
Colin Phillips's avatar
Colin Phillips

Great service

5
Cora picked up on what I was asking and provided the answer I needed almost immediately. Reviewed on: 24th March 2022
Simon 'Zensuken' Hockley's avatar
Simon 'Zensuken' Hockley

Effectively dealing with the query

5
Efficient and quick thankyou. That is all Reviewed on: 24th March 2022
steve brookfield's avatar
steve brookfield

Good

5
Cora has been installed with a lot of responses to questions Reviewed on: 24th March 2022
Susan's avatar
Susan

Reactivated ISA

5
Very quick and easy process thank you Reviewed on: 24th March 2022
Carol's avatar
Carol

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