NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Unsatisfactory experience

I tried to get the statement for 6 months ago ie September 2021 on one of my bank accounts that has been running for more than 20 years. I was informed that there were no statements for this period. I sought help from Cora (the automaton) at 12.50pm. No helpful replies. At 12.59pm "Cora" notified me "she" was transferring me to a human. I was told I might have to wait up to a minute and that I was number 1 in the queue. After 14 minutes I was disconnected. This not the first time I have found "Cora" unsatisfactory but have never complained Reviewed on: 24th March 2022

Excelkant website

Nat West website never lets me down. Excellant service. Reviewed on: 24th March 2022

Bit too quick for me but did the job

Bit too quick for me but did the job Reviewed on: 24th March 2022

Great service

Cora picked up on what I was asking and provided the answer I needed almost immediately. Reviewed on: 24th March 2022

Effectively dealing with the query

Efficient and quick thankyou. That is all Reviewed on: 24th March 2022

Good

Cora has been installed with a lot of responses to questions Reviewed on: 24th March 2022

Reactivated ISA

Very quick and easy process thank you Reviewed on: 24th March 2022

Amazing

Amazing service by online chat with Cora. Stress free experience. Box ticked! Reviewed on: 24th March 2022

Talking to a caring bot

So, yes it is a bot but she/it gets to the point quickly and uses customer friendly language. If she cants sort it you do get through to a human Reviewed on: 24th March 2022