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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Amazing

5
Amazing service by online chat with Cora. Stress free experience. Box ticked! Reviewed on: 24th March 2022
Sean's avatar
Sean

Talking to a caring bot

4
So, yes it is a bot but she/it gets to the point quickly and uses customer friendly language. If she cants sort it you do get through to a human Reviewed on: 24th March 2022
Tunde's avatar
Tunde

Change of address

5
Cora makes thinks a lot easier to do without having to actually contact the customer services. Reviewed on: 24th March 2022
Caroline Spud Gibson's avatar
Caroline Spud Gibson

Best assistant out there

5
Cora has always put me through to the correct team or helped solve my issues straight away by itself Reviewed on: 24th March 2022
Harvey Suthi's avatar
Harvey Suthi

Fab

5
Fabulous customer service and online services Reviewed on: 24th March 2022
B C's avatar
B C

Address change

5
To change my address was quick and easy. The chat with Cora the agent was polite and to the point. Reviewed on: 24th March 2022
Lorna Stylianos's avatar
Lorna Stylianos

Easy to use the

5
The instructions were easy to follow Reviewed on: 24th March 2022
Jim Sutherland's avatar
Jim Sutherland

ONLINE SERVICES

5
This is a very convenient way to update my banking records, I'll definitely be using it again Reviewed on: 24th March 2022
KEVIN HIGGINS's avatar
KEVIN HIGGINS

Amazing Service- So much easier!

5
Really pleased with Cora - it made everything really easy and which is a breath of fresh air in compared to sitting on endless phone calls trying to get through to large companies such as this. If only all companies used a service like Cora. Reviewed on: 24th March 2022
Cadley Walker's avatar
Cadley Walker

Quick and easy to help

5
Bank very quick and efficient when i lost my debit card. Easy to deal with. Reviewed on: 24th March 2022
paul McGregor's avatar
paul McGregor

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