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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Amazing Service- So much easier!

5
Really pleased with Cora - it made everything really easy and which is a breath of fresh air in compared to sitting on endless phone calls trying to get through to large companies such as this. If only all companies used a service like Cora. Reviewed on: 24th March 2022
Cadley Walker's avatar
Cadley Walker

Quick and easy to help

5
Bank very quick and efficient when i lost my debit card. Easy to deal with. Reviewed on: 24th March 2022
paul McGregor's avatar
paul McGregor

Efficient

4
easy to use and user friendly .... security is good also and does not take long to get to where you need to go and have your query sorted out or ? and answered Reviewed on: 24th March 2022
Anthony Carr's avatar
Anthony Carr

Excellent computerised help

4
Works everytime for whatever your banking needs! I have ordered new cards,pins etc no bother also helpful with fraud etc Reviewed on: 24th March 2022
Steve travi's avatar
Steve travi

Very helpfull

5
Helpfull and very easy to understand. Reviewed on: 24th March 2022
karen mcgregor's avatar
karen mcgregor

Very Efficient

5
Always there to help, very efficient service Reviewed on: 24th March 2022
Patricia Richmond 's avatar
Patricia Richmond

Service

5
Very quick and to the point . I would use it again Reviewed on: 24th March 2022
danson Musau's avatar
danson Musau

Extremely easy and efficient

5
Wanted to change my address without having to go to a branch and this made it really easy Reviewed on: 23rd March 2022
abbiliciouss@live.co.uk's avatar
[email protected]

Excellent

5
Got the advise I needed.................................................. Reviewed on: 23rd March 2022
Julie Owen 's avatar
Julie Owen

Great guide

5
Good service to help with banking activities. Good job. Reviewed on: 23rd March 2022
Kadua T G's avatar
Kadua T G

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