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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Fab

5
Fabulous customer service and online services Reviewed on: 24th March 2022

Address change

5
To change my address was quick and easy. The chat with Cora the agent was polite and to the point. Reviewed on: 24th March 2022

Easy to use the

5
The instructions were easy to follow Reviewed on: 24th March 2022

ONLINE SERVICES

5
This is a very convenient way to update my banking records, I'll definitely be using it again Reviewed on: 24th March 2022

Amazing Service- So much easier!

5
Really pleased with Cora - it made everything really easy and which is a breath of fresh air in compared to sitting on endless phone calls trying to get through to large companies such as this. If only all companies used a service like Cora. Reviewed on: 24th March 2022

Quick and easy to help

5
Bank very quick and efficient when i lost my debit card. Easy to deal with. Reviewed on: 24th March 2022

Efficient

4
easy to use and user friendly .... security is good also and does not take long to get to where you need to go and have your query sorted out or ? and answered Reviewed on: 24th March 2022

Excellent computerised help

4
Works everytime for whatever your banking needs! I have ordered new cards,pins etc no bother also helpful with fraud etc Reviewed on: 24th March 2022

Very helpfull

5
Helpfull and very easy to understand. Reviewed on: 24th March 2022

Very Efficient

5
Always there to help, very efficient service Reviewed on: 24th March 2022

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