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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Efficient

4
easy to use and user friendly .... security is good also and does not take long to get to where you need to go and have your query sorted out or ? and answered Reviewed on: 24th March 2022

Excellent computerised help

4
Works everytime for whatever your banking needs! I have ordered new cards,pins etc no bother also helpful with fraud etc Reviewed on: 24th March 2022

Very helpfull

5
Helpfull and very easy to understand. Reviewed on: 24th March 2022

Very Efficient

5
Always there to help, very efficient service Reviewed on: 24th March 2022

Service

5
Very quick and to the point . I would use it again Reviewed on: 24th March 2022

Extremely easy and efficient

5
Wanted to change my address without having to go to a branch and this made it really easy Reviewed on: 23rd March 2022

Excellent

5
Got the advise I needed.................................................. Reviewed on: 23rd March 2022

Great guide

5
Good service to help with banking activities. Good job. Reviewed on: 23rd March 2022

Help with change of address

5
I found her to be very helpful thank you Reviewed on: 23rd March 2022

Easy & efficient.

5
It was so easy to change my address by chatting to Cora. It was one less worry, during stressful time of moving house. Reviewed on: 23rd March 2022

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