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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Service

5
Very quick and to the point . I would use it again Reviewed on: 24th March 2022

Extremely easy and efficient

5
Wanted to change my address without having to go to a branch and this made it really easy Reviewed on: 23rd March 2022

Excellent

5
Got the advise I needed.................................................. Reviewed on: 23rd March 2022

Great guide

5
Good service to help with banking activities. Good job. Reviewed on: 23rd March 2022

Help with change of address

5
I found her to be very helpful thank you Reviewed on: 23rd March 2022

Easy & efficient.

5
It was so easy to change my address by chatting to Cora. It was one less worry, during stressful time of moving house. Reviewed on: 23rd March 2022

Cora is a great help!

3
Cora has been a great help when I need something, otherwise she is quick to put me through an agent. Well done Natwest. Reviewed on: 23rd March 2022

Great service

5
Was very fast dealing with my issue many thanks Reviewed on: 23rd March 2022

So easy

5
It was so easy to get the help I wanted, thank you Reviewed on: 23rd March 2022

Amazing experience

5
I used Cora the first time and really impressed... She answered all my questions. Reviewed on: 23rd March 2022

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