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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Help with change of address

5
I found her to be very helpful thank you Reviewed on: 23rd March 2022
Eric Risdon's avatar
Eric Risdon

Easy & efficient.

5
It was so easy to change my address by chatting to Cora. It was one less worry, during stressful time of moving house. Reviewed on: 23rd March 2022
Blondie0302@icloud.com's avatar
[email protected]

Cora is a great help!

3
Cora has been a great help when I need something, otherwise she is quick to put me through an agent. Well done Natwest. Reviewed on: 23rd March 2022
Diana Rocha's avatar
Diana Rocha

Great service

5
Was very fast dealing with my issue many thanks Reviewed on: 23rd March 2022
afacan122@hotmail.com's avatar
[email protected]

So easy

5
It was so easy to get the help I wanted, thank you Reviewed on: 23rd March 2022
Sarah 's avatar
Sarah

Amazing experience

5
I used Cora the first time and really impressed... She answered all my questions. Reviewed on: 23rd March 2022
Jacek Falencki 's avatar
Jacek Falencki

Fast and friendly service

5
Very Friendly service and fast would highly recommend Cora Reviewed on: 23rd March 2022
Jodie's avatar
Jodie

good

5
good good good good good good good good good good Reviewed on: 23rd March 2022
Stephen Heaton's avatar
Stephen Heaton

Excellent and with ease

5
Easy to use and excellent help quick and efficient Reviewed on: 23rd March 2022
philljay@hotmail.co.uk's avatar
[email protected]

Cora is extremely helpful, intuitive and speedy.

5
I thought that changing my address via Cora would be a lengthy, involved process but it was completed in under a minute and I was kept informed throughout. Reviewed on: 23rd March 2022
Louise Wookey's avatar
Louise Wookey

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