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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Cora is a great help!

3
Cora has been a great help when I need something, otherwise she is quick to put me through an agent. Well done Natwest. Reviewed on: 23rd March 2022
Diana Rocha's avatar
Diana Rocha

Great service

5
Was very fast dealing with my issue many thanks Reviewed on: 23rd March 2022
afacan122@hotmail.com's avatar
[email protected]

So easy

5
It was so easy to get the help I wanted, thank you Reviewed on: 23rd March 2022
Sarah 's avatar
Sarah

Amazing experience

5
I used Cora the first time and really impressed... She answered all my questions. Reviewed on: 23rd March 2022
Jacek Falencki 's avatar
Jacek Falencki

Fast and friendly service

5
Very Friendly service and fast would highly recommend Cora Reviewed on: 23rd March 2022
Jodie's avatar
Jodie

good

5
good good good good good good good good good good Reviewed on: 23rd March 2022
Stephen Heaton's avatar
Stephen Heaton

Excellent and with ease

5
Easy to use and excellent help quick and efficient Reviewed on: 23rd March 2022
philljay@hotmail.co.uk's avatar
[email protected]

Cora is extremely helpful, intuitive and speedy.

5
I thought that changing my address via Cora would be a lengthy, involved process but it was completed in under a minute and I was kept informed throughout. Reviewed on: 23rd March 2022
Louise Wookey's avatar
Louise Wookey

Fantastic Digital Assistant

5
I needed to change my address online. It said digital assistant, I thought oh no I'll go to the bank. Wow Cora was not what I expected. Very helpful and change done quickly Reviewed on: 23rd March 2022
A Lowe's avatar
A Lowe

Easy and helpful

5
Needed to change my address on my bank account and Cora made that experience incredibly easy and hassle free. I would definitely use NatWest digital assistant again! Reviewed on: 23rd March 2022
Katieede's avatar
Katieede

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