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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Efficient straight forward

4
Very simple to use, straight forward easy to use system Reviewed on: 23rd March 2022
John's avatar
John

Quick query

5
Just wanted to check pending payment within 40 seconds I was assured that everything was fine. Reviewed on: 23rd March 2022
James 's avatar
James

Cora has been surprisingly helpful

5
I seem to use Cora about once a month and I now do not seem to need advice anywhere else - once was for a security issue .. thank you best wishes David ps I think your increased security is very reassuring and impressive. has it reduced fraud? Reviewed on: 23rd March 2022
David Fish's avatar
David Fish

Very helpful

5
Cora was very helpful and polite Reviewed on: 23rd March 2022
Cheryl Jones's avatar
Cheryl Jones

Very helpful

5
Couldn’t get into my account the video was very helpful Reviewed on: 23rd March 2022
ykershaw1953@icloud.com's avatar
[email protected]

Switching account

4
I had to switch the old account to NatWest. Since that was my first time doing this, the whole procedure seemed to me as very complicated when I read the rules on the web page. I asked Cora the question of switching accounts, and I had explained how to deal with the whole procedure, every step was numbered that I have to do. Cora saves a lot of time instead of reading long explanatory texts. Very satisfied! Reviewed on: 23rd March 2022
N Z's avatar
N Z

Sooo Easy!!!

5
I found Cora to be very easy to work with and very efficient too. Reviewed on: 23rd March 2022
RIchard Keeling's avatar
RIchard Keeling

Intuitve

5
Quick, easy and intuitive, for a bot. Reviewed on: 23rd March 2022
Kris Bhudoye's avatar
Kris Bhudoye

enquiry regarding expiry of my debit card

5
enquiry regarding expiry of my debit cardgood and quick Reviewed on: 23rd March 2022
FREDERICK MARK WINSTANLEY's avatar
FREDERICK MARK WINSTANLEY

very good

5
excellent and easy way of getting fast information Reviewed on: 23rd March 2022
robert ellis's avatar
robert ellis

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