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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful

5
Couldn’t get into my account the video was very helpful Reviewed on: 23rd March 2022

Switching account

4
I had to switch the old account to NatWest. Since that was my first time doing this, the whole procedure seemed to me as very complicated when I read the rules on the web page. I asked Cora the question of switching accounts, and I had explained how to deal with the whole procedure, every step was numbered that I have to do. Cora saves a lot of time instead of reading long explanatory texts. Very satisfied! Reviewed on: 23rd March 2022

Sooo Easy!!!

5
I found Cora to be very easy to work with and very efficient too. Reviewed on: 23rd March 2022

Intuitve

5
Quick, easy and intuitive, for a bot. Reviewed on: 23rd March 2022

enquiry regarding expiry of my debit card

5
enquiry regarding expiry of my debit cardgood and quick Reviewed on: 23rd March 2022

very good

5
excellent and easy way of getting fast information Reviewed on: 23rd March 2022

Fast and easy way of banking

5
I didn't have to go through stress to update my details Reviewed on: 23rd March 2022

Cora is an angel

5
Cora is slicker than most digital assistants. I find I don’t have to reword my questions and that solutions provided are often correct. Reviewed on: 23rd March 2022

Fucking sick

5
I loved it so fucking much getting used and not having a clue go fuck your selfs you cunts Reviewed on: 23rd March 2022

Excellent..

5
Quite clear, quick and straightforward Reviewed on: 23rd March 2022

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