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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Most intuitive AI app I have used

5
Cora is fantastic! It’s the best AI support app I’ve ever used. Reviewed on: 23rd March 2022

Good problem solving

5
They always get straight to the problem and works hard in order to review it and deal with it. Reviewed on: 23rd March 2022

Useless

1
You are told the is 24/7 live support but a very unsophisticated bot just gets nowhere. Horrible Reviewed on: 23rd March 2022

very helpful and intuitive

5
easy to use and gave correct answers to questions quickly Reviewed on: 23rd March 2022

Reliable bank

5
Rewards their loyal clients with excellent credit cards. Reviewed on: 23rd March 2022

Great guidance for quick questions

5
Fast and easy with instructions that are simple Reviewed on: 23rd March 2022

Cannot understand anything except a basic FAQ

1
I wanted to find out how to transfer a large sum into my pension. Cora only know how to do the basic app functions that I already know. It asked me the same question 4 times and I gave up. Reviewed on: 23rd March 2022

Brilliant

4
Went to the bank to try to get a lost credit card replaced and when they said online or phone i tried the online and it was brilliant Reviewed on: 23rd March 2022

Very helpfully in helping me solve my problems

5
Cora very quickly sorted and resolved the problem I was having Reviewed on: 23rd March 2022

1st experience

5
A very good chatbot, quick and to the point! Reviewed on: 23rd March 2022

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