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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Reliable bank

5
Rewards their loyal clients with excellent credit cards. Reviewed on: 23rd March 2022
Tamer El-Tonsy's avatar
Tamer El-Tonsy

Great guidance for quick questions

5
Fast and easy with instructions that are simple Reviewed on: 23rd March 2022
Heather Ritchie's avatar
Heather Ritchie

Cannot understand anything except a basic FAQ

1
I wanted to find out how to transfer a large sum into my pension. Cora only know how to do the basic app functions that I already know. It asked me the same question 4 times and I gave up. Reviewed on: 23rd March 2022
bowerandy's avatar
bowerandy

Brilliant

4
Went to the bank to try to get a lost credit card replaced and when they said online or phone i tried the online and it was brilliant Reviewed on: 23rd March 2022
paul's avatar
paul

Very helpfully in helping me solve my problems

5
Cora very quickly sorted and resolved the problem I was having Reviewed on: 23rd March 2022
Ann heffernan 's avatar
Ann heffernan

1st experience

5
A very good chatbot, quick and to the point! Reviewed on: 23rd March 2022
Ivan's avatar
Ivan

Easy use

5
Answered questions fully and promptly Reviewed on: 23rd March 2022
Alan's avatar
Alan

Extra-CORAdinary

5
V helpful - thanks mate :) really good stuff Reviewed on: 23rd March 2022
Ali Lu's avatar
Ali Lu

Easy to use

5
Used Cora for the first time today. When not using it it is unobtrusive. In use I found Cora speedy, easy to use and helpful (which is the most important element) Reviewed on: 23rd March 2022
Alistair Macintyre's avatar
Alistair Macintyre

Very good

5
Very quick and easy. Just did what I wanted. Reviewed on: 23rd March 2022
Veronica Bower-Feek's avatar
Veronica Bower-Feek

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