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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Easy to use quick service

4
I needed a paying book ordered so I used the Cora system to do so Reviewed on: 23rd March 2022

Vote for Cora

5
Very quick and easy to do for house change of address - very impressed Reviewed on: 23rd March 2022

Easy access to clear advice and action

5
Managed to close my business account painlessly from my phone. Clear and communicative algorithm to follow . Reviewed on: 23rd March 2022

So helpful.

4
Very helpful prefer to ask Cora rather then call up NatWest. Reviewed on: 23rd March 2022

Fantastic service

5
Fast and friendly service and help me with my enquiries Reviewed on: 23rd March 2022

No complaints

5
No complaints - does what a bank should Reviewed on: 23rd March 2022

Very helpful - quick response

5
Swift and great advice given. Would recommend. Reviewed on: 23rd March 2022

Wouldnt recommend it

1
Not the easiest digital to use. Quite tricky and especially for old people. Reviewed on: 23rd March 2022

Simple to use

4
One of the best bots I've used on a website. Very clear about instructions, limitations and expectations Reviewed on: 23rd March 2022

Most helpful

5
Clear concise message for my query Thanks Cora Reviewed on: 23rd March 2022

Review NatWest Group - Cora: Digital assistant now

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