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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

ACCOUNT CHANGE

1
HOPELESS I HAVE NEVER SEEN SUCH BAD SERVICE Reviewed on: 23rd March 2022
ALAN's avatar
ALAN

Excellent

5
Quick and intelligent response. Very straight to the point and easy to understand Reviewed on: 23rd March 2022
Obianuju Ekwueme's avatar
Obianuju Ekwueme

Easy to use quick service

4
I needed a paying book ordered so I used the Cora system to do so Reviewed on: 23rd March 2022
Rachael Brown's avatar
Rachael Brown

Vote for Cora

5
Very quick and easy to do for house change of address - very impressed Reviewed on: 23rd March 2022
Allister Taylor's avatar
Allister Taylor

Easy access to clear advice and action

5
Managed to close my business account painlessly from my phone. Clear and communicative algorithm to follow . Reviewed on: 23rd March 2022
Aileen Mary Patricia McLoughlin's avatar
Aileen Mary Patricia McLoughlin

So helpful.

4
Very helpful prefer to ask Cora rather then call up NatWest. Reviewed on: 23rd March 2022
Destiny's avatar
Destiny

Fantastic service

5
Fast and friendly service and help me with my enquiries Reviewed on: 23rd March 2022
David Barr's avatar
David Barr

No complaints

5
No complaints - does what a bank should Reviewed on: 23rd March 2022
Jess Grundy's avatar
Jess Grundy

Very helpful - quick response

5
Swift and great advice given. Would recommend. Reviewed on: 23rd March 2022
Ricky's avatar
Ricky

Wouldnt recommend it

1
Not the easiest digital to use. Quite tricky and especially for old people. Reviewed on: 23rd March 2022
Sonata's avatar
Sonata

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