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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Help from cora

5
Got me sorted with my query I am happy with the help I received Reviewed on: 23rd March 2022

Great help

5
Helped with a fraudulent case, gave me an insight how to spot a fraudulent company Reviewed on: 23rd March 2022

Very useful

5
I had a question that could be answered and was also given the appropriate form instantaneously. Reviewed on: 23rd March 2022

Cora

5
Very easy to use for simple changes to accounts Reviewed on: 23rd March 2022

Online help brilliant

5
Straightforward answer to my query quick and easy . Reviewed on: 23rd March 2022

How easy was that!

5
I needed to change my address and with Cora's help it took less than a minute. I am always a bit sceptical about using live chat and in particular automated ones but Cora was brilliant. Great service Reviewed on: 23rd March 2022

Great Banking

5
Very responsive and has a great range of products Reviewed on: 23rd March 2022

I just works

5
The help system always seems to know exactly what I need. It just works well. Reviewed on: 23rd March 2022

Review of complaints experience crashed!!!

1
Your system asked me to review my experience and then crashed. Up until that point it had been ok as far as digital chats go, but does not replace speaking to a real person on the phone!!! Reviewed on: 23rd March 2022

Quick efficient response

5
Instant response and comprehensive information. Reviewed on: 23rd March 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
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