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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Simple to use

4
One of the best bots I've used on a website. Very clear about instructions, limitations and expectations Reviewed on: 23rd March 2022
Graham's avatar
Graham

Most helpful

5
Clear concise message for my query Thanks Cora Reviewed on: 23rd March 2022
glendullan@aol.com's avatar
[email protected]

Help from cora

5
Got me sorted with my query I am happy with the help I received Reviewed on: 23rd March 2022
Janet's avatar
Janet

Great help

5
Helped with a fraudulent case, gave me an insight how to spot a fraudulent company Reviewed on: 23rd March 2022
as011e7819@blueyonder.co.uk's avatar
[email protected]

Very useful

5
I had a question that could be answered and was also given the appropriate form instantaneously. Reviewed on: 23rd March 2022
e_tn@hotmail.co.uk's avatar
[email protected]

Cora

5
Very easy to use for simple changes to accounts Reviewed on: 23rd March 2022
Christina Brookes's avatar
Christina Brookes

Online help brilliant

5
Straightforward answer to my query quick and easy . Reviewed on: 23rd March 2022
Susan Alderton's avatar
Susan Alderton

How easy was that!

5
I needed to change my address and with Cora's help it took less than a minute. I am always a bit sceptical about using live chat and in particular automated ones but Cora was brilliant. Great service Reviewed on: 23rd March 2022
Jason's avatar
Jason

Great Banking

5
Very responsive and has a great range of products Reviewed on: 23rd March 2022
Seko Koti's avatar
Seko Koti

I just works

5
The help system always seems to know exactly what I need. It just works well. Reviewed on: 23rd March 2022
Stephen Orr's avatar
Stephen Orr

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