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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Fantastic service

5
Fast and friendly service and help me with my enquiries Reviewed on: 23rd March 2022

No complaints

5
No complaints - does what a bank should Reviewed on: 23rd March 2022

Very helpful - quick response

5
Swift and great advice given. Would recommend. Reviewed on: 23rd March 2022

Wouldnt recommend it

1
Not the easiest digital to use. Quite tricky and especially for old people. Reviewed on: 23rd March 2022

Simple to use

4
One of the best bots I've used on a website. Very clear about instructions, limitations and expectations Reviewed on: 23rd March 2022

Most helpful

5
Clear concise message for my query Thanks Cora Reviewed on: 23rd March 2022

Help from cora

5
Got me sorted with my query I am happy with the help I received Reviewed on: 23rd March 2022

Great help

5
Helped with a fraudulent case, gave me an insight how to spot a fraudulent company Reviewed on: 23rd March 2022

Very useful

5
I had a question that could be answered and was also given the appropriate form instantaneously. Reviewed on: 23rd March 2022

Cora

5
Very easy to use for simple changes to accounts Reviewed on: 23rd March 2022

Review NatWest Group - Cora: Digital assistant now

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