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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

MEMBERSHIP BENEFIT

5
NATWEST is sponsoring Ideal Home Exhibition . Asked for a free pass Reviewed on: 23rd March 2022

Great informative service

5
Clear instructions given about updating mobile number and using biometrics. Quick solution Reviewed on: 23rd March 2022

Request for new card reader

5
The reply was concise, clear and immediate Reviewed on: 23rd March 2022

Quick solution to a problem

5
Quick navigation through various options and resolved query quickly Reviewed on: 23rd March 2022

Banking help

5
Prompt and efficient.. Good overall and fast service. Reviewed on: 23rd March 2022

Best app ever so far

5
Quick efficient I have to get to work so spot on wth efficiency Reviewed on: 23rd March 2022

Unknown transaction

5
One of the bank member (Dora if I don’t mistakenly mention the name) helped by share me the very useful link which I can find the best solution from the link that has been shared Reviewed on: 23rd March 2022

Locked account

5
Easy service to use and get through Reviewed on: 23rd March 2022

Made me feel safe after losing my debit card.

5
It was very easy to follow the instructions to cancel my lost debit card. Reviewed on: 23rd March 2022

Cora is adorable

5
Cora helps every time and it doesn’t matter what time it is or where I am. Cora is adorable Reviewed on: 23rd March 2022

Review NatWest Group - Cora: Digital assistant now

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