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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Unknown transaction

5
One of the bank member (Dora if I don’t mistakenly mention the name) helped by share me the very useful link which I can find the best solution from the link that has been shared Reviewed on: 23rd March 2022

Locked account

5
Easy service to use and get through Reviewed on: 23rd March 2022

Made me feel safe after losing my debit card.

5
It was very easy to follow the instructions to cancel my lost debit card. Reviewed on: 23rd March 2022

Cora is adorable

5
Cora helps every time and it doesn’t matter what time it is or where I am. Cora is adorable Reviewed on: 23rd March 2022

Quick and easy

5
It was so quick, easy and use friendly. Managed to do what I wanted to at nearly midnight and super quick! Would definitely use Cora again. Reviewed on: 22nd March 2022

Very fast and efficient

5
Sorted out my question for me so that I could continue with my payment Reviewed on: 22nd March 2022

Great digital help

5
Often answers queries and/or questions without the ‘need’ for a human being… Reviewed on: 22nd March 2022

quick and efficient

5
much easier to talk via the quick chat than to call up, just to simply change my address Reviewed on: 22nd March 2022

Quick and precise

5
Relevant queations to find the answer Reviewed on: 22nd March 2022

Fantastic service

5
Great fast efficient service no issues at all. Reviewed on: 22nd March 2022

Review NatWest Group - Cora: Digital assistant now

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