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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6050 reviews)

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4.59

Based on 6,050 reviews, last reviewed 4th Sep 2025

No new 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Useless. Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025

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NatWest Group - Cora Digital Assistant reviews (6050)

Helpful

I had reason to contact for help due to having debit card, Cuts helped me very efficiently in s couple of mins. Much appreciated. Reviewed on: 22nd March 2022

Excellent service

Very good customer service Would recommend it Reviewed on: 22nd March 2022

Positive

Helpful & easy to follow Reviewed on: 22nd March 2022

Very nice

It was so fast and good I am impressed thank for the support Reviewed on: 22nd March 2022

Easy to use online banking

The accounts are easy to access and manage from a PC or phone and Cora is always there to help Reviewed on: 22nd March 2022

Nomination to Cora

Great customer service , everything was explained and straightforward Reviewed on: 22nd March 2022

Cora is a helpful chatbot

I was having some issues with my card reader, which I haven't had to use to confirm a payment in a very long time, and I ended up accidentally locking my PIN. Cora gave me advice on how to easily unlock the PIN, and also how to resolve the issue with my card reader. Reviewed on: 22nd March 2022

Easy to understand

Whenever I ask a question I get quick and relevant answers Reviewed on: 22nd March 2022

Fast and efficient

Saves time if your in a hurry, fast and efficient just the way it should be and extremely easy to use if your not that confident with online changes. Reviewed on: 22nd March 2022