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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and precise

5
Relevant queations to find the answer Reviewed on: 22nd March 2022
Debbie's avatar
Debbie

Fantastic service

5
Great fast efficient service no issues at all. Reviewed on: 22nd March 2022
Lisa Timms's avatar
Lisa Timms

Quick and easy automatic service

5
Brilliant AI has completed a quick and easy job for customer service. Reviewed on: 22nd March 2022
Jixin Yang's avatar
Jixin Yang

Easy and fast

5
I live is more pleasant with Cora help, thank you! Reviewed on: 22nd March 2022
Tirian Costel's avatar
Tirian Costel

I really nicely understanding

5
She understand u really well she nicely help u Reviewed on: 22nd March 2022
Noreen's avatar
Noreen

5 star

5
This service is fast and effective. Reviewed on: 22nd March 2022
Kirk Lendrum's avatar
Kirk Lendrum

first class

5
first class Cora did and told me everything I need to know Reviewed on: 22nd March 2022
rosemarie baxter's avatar
rosemarie baxter

Clear, concise and user friendly

5
Very easy to use. It is concise and with clear information. Has solved every problem I have asked of it without needing to wait for the response. Reviewed on: 22nd March 2022
K's avatar
K

Excellent

5
Work related income travel private and public transport Reviewed on: 22nd March 2022
Raymond Archibald's avatar
Raymond Archibald

Great Online Support

4
I have had to use the online support a couple of times recently for different things and Cora has been very helpful and to help further she has passed me onto a support member. Would recommend them. Reviewed on: 22nd March 2022
Luke Bower's avatar
Luke Bower

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