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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and easy automatic service

5
Brilliant AI has completed a quick and easy job for customer service. Reviewed on: 22nd March 2022

Easy and fast

5
I live is more pleasant with Cora help, thank you! Reviewed on: 22nd March 2022

I really nicely understanding

5
She understand u really well she nicely help u Reviewed on: 22nd March 2022

5 star

5
This service is fast and effective. Reviewed on: 22nd March 2022

first class

5
first class Cora did and told me everything I need to know Reviewed on: 22nd March 2022

Clear, concise and user friendly

5
Very easy to use. It is concise and with clear information. Has solved every problem I have asked of it without needing to wait for the response. Reviewed on: 22nd March 2022

Excellent

5
Work related income travel private and public transport Reviewed on: 22nd March 2022

Great Online Support

4
I have had to use the online support a couple of times recently for different things and Cora has been very helpful and to help further she has passed me onto a support member. Would recommend them. Reviewed on: 22nd March 2022

Good

5
Good company recommended then. Reviewed on: 22nd March 2022

Excellent app

5
Very easy to use excellent service Reviewed on: 22nd March 2022

Review NatWest Group - Cora: Digital assistant now

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