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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Good

5
Good company recommended then. Reviewed on: 22nd March 2022
chloefisher2020@icloud.com's avatar
[email protected]

Excellent app

5
Very easy to use excellent service Reviewed on: 22nd March 2022
Andy Sisley's avatar
Andy Sisley

Vote Cora online NatWest Bank

4
Good idea. Saves time. Most times I don’t need to talk to a person. Reviewed on: 22nd March 2022
Pam Dicker's avatar
Pam Dicker

Helpful

5
I had reason to contact for help due to having debit card, Cuts helped me very efficiently in s couple of mins. Much appreciated. Reviewed on: 22nd March 2022
marilynaitken@btinternet.com's avatar
[email protected]

Excellent service

4
Very good customer service Would recommend it Reviewed on: 22nd March 2022
Yasmin Bostan 's avatar
Yasmin Bostan

Positive

5
Helpful & easy to follow Reviewed on: 22nd March 2022
helenamuir@gmail.com's avatar
[email protected]

Very nice

5
It was so fast and good I am impressed thank for the support Reviewed on: 22nd March 2022
renjith venu's avatar
renjith venu

Easy to use online banking

5
The accounts are easy to access and manage from a PC or phone and Cora is always there to help Reviewed on: 22nd March 2022
Gary Merrick's avatar
Gary Merrick

Nomination to Cora

5
Great customer service , everything was explained and straightforward Reviewed on: 22nd March 2022
Phillistus Budzwa 's avatar
Phillistus Budzwa

Cora is a helpful chatbot

4
I was having some issues with my card reader, which I haven't had to use to confirm a payment in a very long time, and I ended up accidentally locking my PIN. Cora gave me advice on how to easily unlock the PIN, and also how to resolve the issue with my card reader. Reviewed on: 22nd March 2022
ellaf598's avatar
ellaf598

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