Paid advertisement
Smart Money People Logo

NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Vote Cora online NatWest Bank

4
Good idea. Saves time. Most times I don’t need to talk to a person. Reviewed on: 22nd March 2022

Helpful

5
I had reason to contact for help due to having debit card, Cuts helped me very efficiently in s couple of mins. Much appreciated. Reviewed on: 22nd March 2022

Excellent service

4
Very good customer service Would recommend it Reviewed on: 22nd March 2022

Positive

5
Helpful & easy to follow Reviewed on: 22nd March 2022

Very nice

5
It was so fast and good I am impressed thank for the support Reviewed on: 22nd March 2022

Easy to use online banking

5
The accounts are easy to access and manage from a PC or phone and Cora is always there to help Reviewed on: 22nd March 2022

Nomination to Cora

5
Great customer service , everything was explained and straightforward Reviewed on: 22nd March 2022

Cora is a helpful chatbot

4
I was having some issues with my card reader, which I haven't had to use to confirm a payment in a very long time, and I ended up accidentally locking my PIN. Cora gave me advice on how to easily unlock the PIN, and also how to resolve the issue with my card reader. Reviewed on: 22nd March 2022

Easy to understand

5
Whenever I ask a question I get quick and relevant answers Reviewed on: 22nd March 2022

Fast and efficient

5
Saves time if your in a hurry, fast and efficient just the way it should be and extremely easy to use if your not that confident with online changes. Reviewed on: 22nd March 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs