NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Positive

Helpful & easy to follow Reviewed on: 22nd March 2022

Very nice

It was so fast and good I am impressed thank for the support Reviewed on: 22nd March 2022

Easy to use online banking

The accounts are easy to access and manage from a PC or phone and Cora is always there to help Reviewed on: 22nd March 2022

Nomination to Cora

Great customer service , everything was explained and straightforward Reviewed on: 22nd March 2022

Cora is a helpful chatbot

I was having some issues with my card reader, which I haven't had to use to confirm a payment in a very long time, and I ended up accidentally locking my PIN. Cora gave me advice on how to easily unlock the PIN, and also how to resolve the issue with my card reader. Reviewed on: 22nd March 2022

Easy to understand

Whenever I ask a question I get quick and relevant answers Reviewed on: 22nd March 2022

Fast and efficient

Saves time if your in a hurry, fast and efficient just the way it should be and extremely easy to use if your not that confident with online changes. Reviewed on: 22nd March 2022