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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

first class

5
first class Cora did and told me everything I need to know Reviewed on: 22nd March 2022

Clear, concise and user friendly

5
Very easy to use. It is concise and with clear information. Has solved every problem I have asked of it without needing to wait for the response. Reviewed on: 22nd March 2022

Excellent

5
Work related income travel private and public transport Reviewed on: 22nd March 2022

Great Online Support

4
I have had to use the online support a couple of times recently for different things and Cora has been very helpful and to help further she has passed me onto a support member. Would recommend them. Reviewed on: 22nd March 2022

Good

5
Good company recommended then. Reviewed on: 22nd March 2022

Excellent app

5
Very easy to use excellent service Reviewed on: 22nd March 2022

Vote Cora online NatWest Bank

4
Good idea. Saves time. Most times I don’t need to talk to a person. Reviewed on: 22nd March 2022

Helpful

5
I had reason to contact for help due to having debit card, Cuts helped me very efficiently in s couple of mins. Much appreciated. Reviewed on: 22nd March 2022

Excellent service

4
Very good customer service Would recommend it Reviewed on: 22nd March 2022

Positive

5
Helpful & easy to follow Reviewed on: 22nd March 2022

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