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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and helpful

5
I have been surprised how helpful and quick Cora has been. Reviewed on: 22nd March 2022

Brilliant.

5
I wanted some information, and it was sorted in less than 30 seconds. Reviewed on: 22nd March 2022

Very helpful

5
I am a novice and struggle to find digital paperwork this was a very easy process...even for me ,thank you . Reviewed on: 22nd March 2022

Cora is convenient. It saves time to sit on a phone call for ages on hold. It is fast and saves time and very informative.

5
I use Cora all the time to ask questions before I make a call to the bank. Which I will find later on it was worth it and has saved me time to call the bank. Reviewed on: 22nd March 2022

Worst customer service ever

1
All i am trying to do is open an account and painfully laborious. Would definitely not recommend NatWest Cora Reviewed on: 22nd March 2022

Interesting

3
It was good but sometimes you just need to speak to a human Reviewed on: 22nd March 2022

Efficient

4
Quick and easy to get reply to answers Reviewed on: 22nd March 2022

Fast and to the point

5
Needed to cancel a subscription that the website couldn't assist with and asked me to contact the bank. Cora helped literally in what felt like under a minute. Fab service. Reviewed on: 22nd March 2022

CHANGE DETAILS

5
GREAT AND QUICK RESPONSE. ASSISTING IN EVERY MY PROBLEM REGARDING MY DETAILS Reviewed on: 22nd March 2022

Very quick & efficient

5
So efficient that I didn’t realise I’d even asked a question. Reviewed on: 22nd March 2022

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