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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Very nice

5
It was so fast and good I am impressed thank for the support Reviewed on: 22nd March 2022
renjith venu's avatar
renjith venu

Easy to use online banking

5
The accounts are easy to access and manage from a PC or phone and Cora is always there to help Reviewed on: 22nd March 2022
Gary Merrick's avatar
Gary Merrick

Nomination to Cora

5
Great customer service , everything was explained and straightforward Reviewed on: 22nd March 2022
Phillistus Budzwa 's avatar
Phillistus Budzwa

Cora is a helpful chatbot

4
I was having some issues with my card reader, which I haven't had to use to confirm a payment in a very long time, and I ended up accidentally locking my PIN. Cora gave me advice on how to easily unlock the PIN, and also how to resolve the issue with my card reader. Reviewed on: 22nd March 2022
ellaf598's avatar
ellaf598

Easy to understand

5
Whenever I ask a question I get quick and relevant answers Reviewed on: 22nd March 2022
Joan's avatar
Joan

Fast and efficient

5
Saves time if your in a hurry, fast and efficient just the way it should be and extremely easy to use if your not that confident with online changes. Reviewed on: 22nd March 2022
Karen's avatar
Karen

Quick and helpful

5
I have been surprised how helpful and quick Cora has been. Reviewed on: 22nd March 2022
Sharon Forward's avatar
Sharon Forward

Brilliant.

5
I wanted some information, and it was sorted in less than 30 seconds. Reviewed on: 22nd March 2022
Lola Luna's avatar
Lola Luna

Very helpful

5
I am a novice and struggle to find digital paperwork this was a very easy process...even for me ,thank you . Reviewed on: 22nd March 2022
Janice 's avatar
Janice

Cora is convenient. It saves time to sit on a phone call for ages on hold. It is fast and saves time and very informative.

5
I use Cora all the time to ask questions before I make a call to the bank. Which I will find later on it was worth it and has saved me time to call the bank. Reviewed on: 22nd March 2022
Nyasha Matimbe's avatar
Nyasha Matimbe

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