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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to understand

5
Whenever I ask a question I get quick and relevant answers Reviewed on: 22nd March 2022
Joan's avatar
Joan

Fast and efficient

5
Saves time if your in a hurry, fast and efficient just the way it should be and extremely easy to use if your not that confident with online changes. Reviewed on: 22nd March 2022
Karen's avatar
Karen

Quick and helpful

5
I have been surprised how helpful and quick Cora has been. Reviewed on: 22nd March 2022
Sharon Forward's avatar
Sharon Forward

Brilliant.

5
I wanted some information, and it was sorted in less than 30 seconds. Reviewed on: 22nd March 2022
Lola Luna's avatar
Lola Luna

Very helpful

5
I am a novice and struggle to find digital paperwork this was a very easy process...even for me ,thank you . Reviewed on: 22nd March 2022
Janice 's avatar
Janice

Cora is convenient. It saves time to sit on a phone call for ages on hold. It is fast and saves time and very informative.

5
I use Cora all the time to ask questions before I make a call to the bank. Which I will find later on it was worth it and has saved me time to call the bank. Reviewed on: 22nd March 2022
Nyasha Matimbe's avatar
Nyasha Matimbe

Worst customer service ever

1
All i am trying to do is open an account and painfully laborious. Would definitely not recommend NatWest Cora Reviewed on: 22nd March 2022
AJ's avatar
AJ

Interesting

3
It was good but sometimes you just need to speak to a human Reviewed on: 22nd March 2022
Mons's avatar
Mons

Efficient

4
Quick and easy to get reply to answers Reviewed on: 22nd March 2022
Linda bass-woodcock's avatar
Linda bass-woodcock

Fast and to the point

5
Needed to cancel a subscription that the website couldn't assist with and asked me to contact the bank. Cora helped literally in what felt like under a minute. Fab service. Reviewed on: 22nd March 2022
Teejay Jenkins's avatar
Teejay Jenkins

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