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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

did the job within seconds

5
very helpful and answered my question Reviewed on: 22nd March 2022

very quick and painless

5
Natwest is a great bank to be with Reviewed on: 22nd March 2022

Brilliant service

5
Simple questions, quick respond, best I have ever experienced comparing to any other banking services. Top star. Definitely will use it again❤️ Reviewed on: 22nd March 2022

Relaxed Banking

5
NatWest has always been and remains an exceptionally friendly bank. Reviewed on: 22nd March 2022

Card reader

5
satisfied of answer by Cora and will use it again Reviewed on: 22nd March 2022

excellent

5
fast simple and excellent recommended to everyone Reviewed on: 22nd March 2022

Great service

5
Always helpful, friendly and easily accessible Reviewed on: 22nd March 2022

Very good thanks

5
I'm 58 and I found it easy to do took a while to speek to a human but all good Reviewed on: 22nd March 2022

Excellent service

5
Prompt answers, easy to follow instructions goes the extra mile to help Reviewed on: 22nd March 2022

Very good at helping customers

5
Had experience with cora before and it helped me a lot and dealt with the issues I had Reviewed on: 22nd March 2022

Review NatWest Group - Cora: Digital assistant now

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