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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Worst customer service ever

1
All i am trying to do is open an account and painfully laborious. Would definitely not recommend NatWest Cora Reviewed on: 22nd March 2022

Interesting

3
It was good but sometimes you just need to speak to a human Reviewed on: 22nd March 2022

Efficient

4
Quick and easy to get reply to answers Reviewed on: 22nd March 2022

Fast and to the point

5
Needed to cancel a subscription that the website couldn't assist with and asked me to contact the bank. Cora helped literally in what felt like under a minute. Fab service. Reviewed on: 22nd March 2022

CHANGE DETAILS

5
GREAT AND QUICK RESPONSE. ASSISTING IN EVERY MY PROBLEM REGARDING MY DETAILS Reviewed on: 22nd March 2022

Very quick & efficient

5
So efficient that I didn’t realise I’d even asked a question. Reviewed on: 22nd March 2022

did the job within seconds

5
very helpful and answered my question Reviewed on: 22nd March 2022

very quick and painless

5
Natwest is a great bank to be with Reviewed on: 22nd March 2022

Brilliant service

5
Simple questions, quick respond, best I have ever experienced comparing to any other banking services. Top star. Definitely will use it again❤️ Reviewed on: 22nd March 2022

Relaxed Banking

5
NatWest has always been and remains an exceptionally friendly bank. Reviewed on: 22nd March 2022

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