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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

CHANGE DETAILS

5
GREAT AND QUICK RESPONSE. ASSISTING IN EVERY MY PROBLEM REGARDING MY DETAILS Reviewed on: 22nd March 2022

Very quick & efficient

5
So efficient that I didn’t realise I’d even asked a question. Reviewed on: 22nd March 2022

did the job within seconds

5
very helpful and answered my question Reviewed on: 22nd March 2022

very quick and painless

5
Natwest is a great bank to be with Reviewed on: 22nd March 2022

Brilliant service

5
Simple questions, quick respond, best I have ever experienced comparing to any other banking services. Top star. Definitely will use it again❤️ Reviewed on: 22nd March 2022

Relaxed Banking

5
NatWest has always been and remains an exceptionally friendly bank. Reviewed on: 22nd March 2022

Card reader

5
satisfied of answer by Cora and will use it again Reviewed on: 22nd March 2022

excellent

5
fast simple and excellent recommended to everyone Reviewed on: 22nd March 2022

Great service

5
Always helpful, friendly and easily accessible Reviewed on: 22nd March 2022

Very good thanks

5
I'm 58 and I found it easy to do took a while to speek to a human but all good Reviewed on: 22nd March 2022

Review NatWest Group - Cora: Digital assistant now

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