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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6049 reviews)

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4.59

Based on 6,049 reviews, last reviewed 5th Aug 2025

No new 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025

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NatWest Group - Cora Digital Assistant reviews (6049)

The best help

So easy to use and quick. Can’t believe an AI such as Cora can understand my requirements better than a real person! Scary! Reviewed on: 22nd March 2022

Straight forward and user-friendly

I struggle with anxiety, so speaking to people in person can be very difficult for me at times and I get nervous and flustered while completing some tasks. I recently had to change my address with my bank and being able to do so from the comfort of my home via an effective digital assistant was such a relief. Straight forward and done within a couple of minutes. Reviewed on: 22nd March 2022

Helpful and fast

Much easier than travel to bank building Reviewed on: 22nd March 2022

On line help

Very quick and easy. Very helpful Reviewed on: 22nd March 2022

Very fast and easy to use

When updating my home address Cora was very fast and so easy to use, best automated help line I’ve used. Reviewed on: 22nd March 2022

Very supportive banking

Always there to help. Easy to use app with plenty of advice Reviewed on: 22nd March 2022

Brilliant Bank

I have been a Customer of Nat West for 40 odd years now. The Staff at Castle Point are always friendly and very helpful, especially Lauri and Allison. Despite being offered cash to transfer my account to another bank, I have resisted and stayed with NW, a loyal customer! Reviewed on: 22nd March 2022