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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent service

5
Prompt answers, easy to follow instructions goes the extra mile to help Reviewed on: 22nd March 2022
Marie Connolly's avatar
Marie Connolly

Very good at helping customers

5
Had experience with cora before and it helped me a lot and dealt with the issues I had Reviewed on: 22nd March 2022
Vicky Vine's avatar
Vicky Vine

ONLINE EFFICIENCY AT ITS BEST

5
An excellent fast response I messaged to find out where my replacement debit card was and I got the answers I wanted very quickly thank you Reviewed on: 22nd March 2022
Caroline Hubbard 's avatar
Caroline Hubbard

Very professional

5
Very easy and convenient very professional and efficient Reviewed on: 22nd March 2022
Jonjayneian 's avatar
Jonjayneian

The best help

5
So easy to use and quick. Can’t believe an AI such as Cora can understand my requirements better than a real person! Scary! Reviewed on: 22nd March 2022
Janette's avatar
Janette

Straight forward and user-friendly

5
I struggle with anxiety, so speaking to people in person can be very difficult for me at times and I get nervous and flustered while completing some tasks. I recently had to change my address with my bank and being able to do so from the comfort of my home via an effective digital assistant was such a relief. Straight forward and done within a couple of minutes. Reviewed on: 22nd March 2022
Bex-Gaz Mason's avatar
Bex-Gaz Mason

Helpful and fast

4
Much easier than travel to bank building Reviewed on: 22nd March 2022
David Pierce's avatar
David Pierce

On line help

5
Very quick and easy. Very helpful Reviewed on: 22nd March 2022
Carol Cox's avatar
Carol Cox

Very fast and easy to use

5
When updating my home address Cora was very fast and so easy to use, best automated help line I’ve used. Reviewed on: 22nd March 2022
Evie Fox's avatar
Evie Fox

Very supportive banking

4
Always there to help. Easy to use app with plenty of advice Reviewed on: 22nd March 2022
Yvonne Booth's avatar
Yvonne Booth

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