NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Straight forward and user-friendly

I struggle with anxiety, so speaking to people in person can be very difficult for me at times and I get nervous and flustered while completing some tasks. I recently had to change my address with my bank and being able to do so from the comfort of my home via an effective digital assistant was such a relief. Straight forward and done within a couple of minutes. Reviewed on: 22nd March 2022

Helpful and fast

Much easier than travel to bank building Reviewed on: 22nd March 2022

On line help

Very quick and easy. Very helpful Reviewed on: 22nd March 2022

Very fast and easy to use

When updating my home address Cora was very fast and so easy to use, best automated help line I’ve used. Reviewed on: 22nd March 2022

Very supportive banking

Always there to help. Easy to use app with plenty of advice Reviewed on: 22nd March 2022

Brilliant Bank

I have been a Customer of Nat West for 40 odd years now. The Staff at Castle Point are always friendly and very helpful, especially Lauri and Allison. Despite being offered cash to transfer my account to another bank, I have resisted and stayed with NW, a loyal customer! Reviewed on: 22nd March 2022