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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6049 reviews)

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4.59

Based on 6,049 reviews, last reviewed 5th Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025

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NatWest Group - Cora Digital Assistant reviews (6049)

Quick, easy to use

The system was very user friendly and I got my desired outcome quickly and easily Reviewed on: 22nd March 2022

VERY POLITE AND HELPFULL

SHE ANSWER ALL MY QUESTIONS ANDANSWERS Reviewed on: 22nd March 2022

She helps me very quick thanks a lot

Thanks a lot Cora u helps me very quick Reviewed on: 22nd March 2022

A bot that actually worked for me

It worked - first bot that has actually answered my questions. Reviewed on: 22nd March 2022

Excellent online service

I don't generally like online bots and if you're going to use them they must work and inspire confidence, the NatWest digital assistant does this. Well done Reviewed on: 22nd March 2022

Very helpful

I was able to get a very useful information promptly, thank you. Reviewed on: 22nd March 2022

Very delightful and helpful

Easy and simple conversation not imposing Reviewed on: 22nd March 2022

Great if you know what it can do

I needed to reactive a previous ISA account, I would not have thought to use CORA but once I was told by a human (manager) , I could use it then the process was very efficient and took only a couple off minutes. I will probably use CORA more frequently if I have a banking problem before asking a human. Reviewed on: 22nd March 2022