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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Helpful and fast

4
Much easier than travel to bank building Reviewed on: 22nd March 2022

On line help

5
Very quick and easy. Very helpful Reviewed on: 22nd March 2022

Very fast and easy to use

5
When updating my home address Cora was very fast and so easy to use, best automated help line I’ve used. Reviewed on: 22nd March 2022

Very supportive banking

4
Always there to help. Easy to use app with plenty of advice Reviewed on: 22nd March 2022

Brilliant Bank

5
I have been a Customer of Nat West for 40 odd years now. The Staff at Castle Point are always friendly and very helpful, especially Lauri and Allison. Despite being offered cash to transfer my account to another bank, I have resisted and stayed with NW, a loyal customer! Reviewed on: 22nd March 2022

Very fast and helpful

5
Answered me very quickly with helpful replies that resolved my problem in minutes Reviewed on: 22nd March 2022

Fantastic service

5
Cora was quick and easy to use and updated relevant details at the touch of a button Reviewed on: 22nd March 2022

Great service

5
Always get things sorted ASAP with no issues Reviewed on: 22nd March 2022

Quick, easy to use

5
The system was very user friendly and I got my desired outcome quickly and easily Reviewed on: 22nd March 2022

VERY POLITE AND HELPFULL

5
SHE ANSWER ALL MY QUESTIONS ANDANSWERS Reviewed on: 22nd March 2022

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