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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Brilliant Bank

5
I have been a Customer of Nat West for 40 odd years now. The Staff at Castle Point are always friendly and very helpful, especially Lauri and Allison. Despite being offered cash to transfer my account to another bank, I have resisted and stayed with NW, a loyal customer! Reviewed on: 22nd March 2022
G's avatar
G

Very fast and helpful

5
Answered me very quickly with helpful replies that resolved my problem in minutes Reviewed on: 22nd March 2022
Libby Lewis's avatar
Libby Lewis

Fantastic service

5
Cora was quick and easy to use and updated relevant details at the touch of a button Reviewed on: 22nd March 2022
Fiona's avatar
Fiona

Great service

5
Always get things sorted ASAP with no issues Reviewed on: 22nd March 2022
Ashlee Horne's avatar
Ashlee Horne

Quick, easy to use

5
The system was very user friendly and I got my desired outcome quickly and easily Reviewed on: 22nd March 2022
Ben's avatar
Ben

VERY POLITE AND HELPFULL

5
SHE ANSWER ALL MY QUESTIONS ANDANSWERS Reviewed on: 22nd March 2022
ALLAN CHADWICK's avatar
ALLAN CHADWICK

She helps me very quick thanks a lot

5
Thanks a lot Cora u helps me very quick Reviewed on: 22nd March 2022
Harivardhan reddy's avatar
Harivardhan reddy

A bot that actually worked for me

5
It worked - first bot that has actually answered my questions. Reviewed on: 22nd March 2022
dawn ellis's avatar
dawn ellis

Excellent online service

5
I don't generally like online bots and if you're going to use them they must work and inspire confidence, the NatWest digital assistant does this. Well done Reviewed on: 22nd March 2022
Tony Shelley's avatar
Tony Shelley

Very helpful

5
I was able to get a very useful information promptly, thank you. Reviewed on: 22nd March 2022
kola omoba's avatar
kola omoba

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