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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
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Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

She helps me very quick thanks a lot

5
Thanks a lot Cora u helps me very quick Reviewed on: 22nd March 2022
Harivardhan reddy's avatar
Harivardhan reddy

A bot that actually worked for me

5
It worked - first bot that has actually answered my questions. Reviewed on: 22nd March 2022
dawn ellis's avatar
dawn ellis

Excellent online service

5
I don't generally like online bots and if you're going to use them they must work and inspire confidence, the NatWest digital assistant does this. Well done Reviewed on: 22nd March 2022
Tony Shelley's avatar
Tony Shelley

Very helpful

5
I was able to get a very useful information promptly, thank you. Reviewed on: 22nd March 2022
kola omoba's avatar
kola omoba

Very delightful and helpful

5
Easy and simple conversation not imposing Reviewed on: 22nd March 2022
Zainab Kassim's avatar
Zainab Kassim

Great if you know what it can do

4
I needed to reactive a previous ISA account, I would not have thought to use CORA but once I was told by a human (manager) , I could use it then the process was very efficient and took only a couple off minutes. I will probably use CORA more frequently if I have a banking problem before asking a human. Reviewed on: 22nd March 2022
Chris Clayton-Payne 's avatar
Chris Clayton-Payne

Fast and efficient

5
Quickly got the information I needed without having to go through loads of links Reviewed on: 22nd March 2022
Joan Ryan's avatar
Joan Ryan

Excellent

5
Top service very helpful, prompt Reviewed on: 22nd March 2022
Paul Iddon's avatar
Paul Iddon

excelent app

5
very user friendly, clear and fast Reviewed on: 22nd March 2022
Meir Javedanfar's avatar
Meir Javedanfar

Good service

4
Always been approachable and helpful when applying for a mortgage, loan or account. Never had any issues since I started banking with NatWest 30 years ago. Reviewed on: 22nd March 2022
Nichola's avatar
Nichola

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