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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Fast and efficient

5
Quickly got the information I needed without having to go through loads of links Reviewed on: 22nd March 2022
Joan Ryan's avatar
Joan Ryan

Excellent

5
Top service very helpful, prompt Reviewed on: 22nd March 2022
Paul Iddon's avatar
Paul Iddon

excelent app

5
very user friendly, clear and fast Reviewed on: 22nd March 2022
Meir Javedanfar's avatar
Meir Javedanfar

Good service

4
Always been approachable and helpful when applying for a mortgage, loan or account. Never had any issues since I started banking with NatWest 30 years ago. Reviewed on: 22nd March 2022
Nichola's avatar
Nichola

very good

5
alcuni problemi di comunicazione Reviewed on: 22nd March 2022
Luciano Ernesto Rossi Lombard's avatar
Luciano Ernesto Rossi Lombard

Worse Service In The Country RUBBISH

1
All day I’ve been trying to get hold of someone to ask them what’s going on with the kids Trust Fund accounts, 2-3 hours on hold on the phone not only once but 3 times. Tried to complain by online, they’re link won’t even send the email and kept getting a message “error while trying to send email. Please try after sometime” sure I’ve trying 6 times trying to send my complaint but no luck, they just won’t accept it. How the F}%*€ Rubbish is this service, I’m just glad I don’t bank with this joker, if I could transfer my kids Trust Funds elsewhere I would in a FLASH, I don’t want anything to do with this bank ever again. I just WANT answers to what’s going on with my two kids Trust Funds. Reviewed on: 22nd March 2022
R Del Rosario's avatar
R Del Rosario

Good service

5
Sorted my problem very quickly well pleased Reviewed on: 21st March 2022
Tracey McKenzie's avatar
Tracey McKenzie

Always giving great service and advice if there are any problems it's so good to use

5
Always good experience with this no problems at all Reviewed on: 21st March 2022
Nicola Austin 's avatar
Nicola Austin

Easy and stress free

5
Makes making changes to your back details and any other problems you have a breeze without having to wait on hold with customer service. Reviewed on: 21st March 2022
Tom Taylor's avatar
Tom Taylor

great and efficient

5
That was so easy and comfortable Reviewed on: 21st March 2022
Luis's avatar
Luis

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