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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very delightful and helpful

5
Easy and simple conversation not imposing Reviewed on: 22nd March 2022
Zainab Kassim's avatar
Zainab Kassim

Great if you know what it can do

4
I needed to reactive a previous ISA account, I would not have thought to use CORA but once I was told by a human (manager) , I could use it then the process was very efficient and took only a couple off minutes. I will probably use CORA more frequently if I have a banking problem before asking a human. Reviewed on: 22nd March 2022
Chris Clayton-Payne 's avatar
Chris Clayton-Payne

Fast and efficient

5
Quickly got the information I needed without having to go through loads of links Reviewed on: 22nd March 2022
Joan Ryan's avatar
Joan Ryan

Excellent

5
Top service very helpful, prompt Reviewed on: 22nd March 2022
Paul Iddon's avatar
Paul Iddon

excelent app

5
very user friendly, clear and fast Reviewed on: 22nd March 2022
Meir Javedanfar's avatar
Meir Javedanfar

Good service

4
Always been approachable and helpful when applying for a mortgage, loan or account. Never had any issues since I started banking with NatWest 30 years ago. Reviewed on: 22nd March 2022
Nichola's avatar
Nichola

very good

5
alcuni problemi di comunicazione Reviewed on: 22nd March 2022
Luciano Ernesto Rossi Lombard's avatar
Luciano Ernesto Rossi Lombard

Worse Service In The Country RUBBISH

1
All day I’ve been trying to get hold of someone to ask them what’s going on with the kids Trust Fund accounts, 2-3 hours on hold on the phone not only once but 3 times. Tried to complain by online, they’re link won’t even send the email and kept getting a message “error while trying to send email. Please try after sometime” sure I’ve trying 6 times trying to send my complaint but no luck, they just won’t accept it. How the F}%*€ Rubbish is this service, I’m just glad I don’t bank with this joker, if I could transfer my kids Trust Funds elsewhere I would in a FLASH, I don’t want anything to do with this bank ever again. I just WANT answers to what’s going on with my two kids Trust Funds. Reviewed on: 22nd March 2022
R Del Rosario's avatar
R Del Rosario

Good service

5
Sorted my problem very quickly well pleased Reviewed on: 21st March 2022
Tracey McKenzie's avatar
Tracey McKenzie

Always giving great service and advice if there are any problems it's so good to use

5
Always good experience with this no problems at all Reviewed on: 21st March 2022
Nicola Austin 's avatar
Nicola Austin

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