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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6049 reviews)

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4.59

Based on 6,049 reviews, last reviewed 5th Aug 2025

No new 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025

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NatWest Group - Cora Digital Assistant reviews (6049)

simple to use

Cora was very easy to use and was quick Reviewed on: 21st March 2022

Great service

First time I have used Cora. Most impressed. ! Reviewed on: 21st March 2022

Reactivting Cash ISA account not used for years

Extremely quick to reactivat my ISA account, it only took 2 minutes and I can use it tomorrow, next working day. Reviewed on: 21st March 2022

Simple to use.

Very easy, efficient service. Quick response & solution. Reviewed on: 21st March 2022

Very efficient

Very easy to change and update address details Reviewed on: 21st March 2022

Easy, but has a couple issues

Overall, easy to use. The operators I find are most useful and get sort majority of problems. However, I find the main issue would be coming out of the chat, then going back in. It can sometimes kick you out. Especially as sometimes the operators question is in regard to a transaction, you have to leave the chat to look. Works most the time, but plays up here and there, then you're back to square one again and can't be put straight back through. Reviewed on: 21st March 2022

Quick service

Helpful and quick service query sorted Reviewed on: 21st March 2022

Fast and accurate

Felt like I was chatting to a human, it’s rare my query is answered by using this chat bots but Cora is great Reviewed on: 21st March 2022

Cut out the waiting / on hold time !

This is a great way to get answers to questions or quick resolution to a problem without the need to call and be in a queue for an hour Reviewed on: 21st March 2022