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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

very good

5
alcuni problemi di comunicazione Reviewed on: 22nd March 2022
Luciano Ernesto Rossi Lombard's avatar
Luciano Ernesto Rossi Lombard

Worse Service In The Country RUBBISH

1
All day I’ve been trying to get hold of someone to ask them what’s going on with the kids Trust Fund accounts, 2-3 hours on hold on the phone not only once but 3 times. Tried to complain by online, they’re link won’t even send the email and kept getting a message “error while trying to send email. Please try after sometime” sure I’ve trying 6 times trying to send my complaint but no luck, they just won’t accept it. How the F}%*€ Rubbish is this service, I’m just glad I don’t bank with this joker, if I could transfer my kids Trust Funds elsewhere I would in a FLASH, I don’t want anything to do with this bank ever again. I just WANT answers to what’s going on with my two kids Trust Funds. Reviewed on: 22nd March 2022
R Del Rosario's avatar
R Del Rosario

Good service

5
Sorted my problem very quickly well pleased Reviewed on: 21st March 2022
Tracey McKenzie's avatar
Tracey McKenzie

Always giving great service and advice if there are any problems it's so good to use

5
Always good experience with this no problems at all Reviewed on: 21st March 2022
Nicola Austin 's avatar
Nicola Austin

Easy and stress free

5
Makes making changes to your back details and any other problems you have a breeze without having to wait on hold with customer service. Reviewed on: 21st March 2022
Tom Taylor's avatar
Tom Taylor

great and efficient

5
That was so easy and comfortable Reviewed on: 21st March 2022
Luis's avatar
Luis

Quick and Easy

5
Got what I needed to be done with no hoops to jump through or hassle! Reviewed on: 21st March 2022
Cat's avatar
Cat

No problem

5
Instant answer. No hanging on the phone for hours. Great Reviewed on: 21st March 2022
paulinemillar2013@hotmail.co.uk's avatar
[email protected]

simple to use

4
Cora was very easy to use and was quick Reviewed on: 21st March 2022
Diane Fenton's avatar
Diane Fenton

Great service

4
First time I have used Cora. Most impressed. ! Reviewed on: 21st March 2022
Alex Vernal's avatar
Alex Vernal

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