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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick service

5
Helpful and quick service query sorted Reviewed on: 21st March 2022
Susan's avatar
Susan

Fast and accurate

5
Felt like I was chatting to a human, it’s rare my query is answered by using this chat bots but Cora is great Reviewed on: 21st March 2022
Tee's avatar
Tee

Cut out the waiting / on hold time !

5
This is a great way to get answers to questions or quick resolution to a problem without the need to call and be in a queue for an hour Reviewed on: 21st March 2022
Steve's avatar
Steve

Wouldn't use anything else

5
Quick easy to use very impressed Reviewed on: 21st March 2022
Yvonne Bramall's avatar
Yvonne Bramall

Swift and comprehensive service and advice.

5
Very helpful advice given in a rapid and professional manner Reviewed on: 21st March 2022
Laraine Hudson's avatar
Laraine Hudson

Excellent service

5
Prompt and clear reply. efficient at dealing with my query. Reviewed on: 21st March 2022
Varsha Thakerar's avatar
Varsha Thakerar

use of cora

4
used cora today very efficient. would recommend. Reviewed on: 21st March 2022
Mark Roberts's avatar
Mark Roberts

Great chat app

5
A great chat app that is automated and actually works. Reviewed on: 21st March 2022
Stuart Marler's avatar
Stuart Marler

Finding my online account

5
It was a fidley thing I had to do but with cora there along side me i had no problem making choices Reviewed on: 21st March 2022
Nigel North's avatar
Nigel North

Recommend

5
Easy to use. Straight to the point. Reviewed on: 21st March 2022
Hannahbrooks's avatar
Hannahbrooks

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