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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cut out the waiting / on hold time !

5
This is a great way to get answers to questions or quick resolution to a problem without the need to call and be in a queue for an hour Reviewed on: 21st March 2022

Wouldn't use anything else

5
Quick easy to use very impressed Reviewed on: 21st March 2022

Swift and comprehensive service and advice.

5
Very helpful advice given in a rapid and professional manner Reviewed on: 21st March 2022

Excellent service

5
Prompt and clear reply. efficient at dealing with my query. Reviewed on: 21st March 2022

use of cora

4
used cora today very efficient. would recommend. Reviewed on: 21st March 2022

Great chat app

5
A great chat app that is automated and actually works. Reviewed on: 21st March 2022

Finding my online account

5
It was a fidley thing I had to do but with cora there along side me i had no problem making choices Reviewed on: 21st March 2022

Recommend

5
Easy to use. Straight to the point. Reviewed on: 21st March 2022

Very quick service

5
Great service and quick - would recommend Reviewed on: 21st March 2022

It made it very easy to solve my problem and helped me carry on with my transaction

5
Cora is a fantastic way of guiding you through your problem when you are on your own at home. Reviewed on: 21st March 2022

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