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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Reactivting Cash ISA account not used for years

5
Extremely quick to reactivat my ISA account, it only took 2 minutes and I can use it tomorrow, next working day. Reviewed on: 21st March 2022
Marlene W's avatar
Marlene W

Simple to use.

5
Very easy, efficient service. Quick response & solution. Reviewed on: 21st March 2022
Eleanor 's avatar
Eleanor

Very efficient

5
Very easy to change and update address details Reviewed on: 21st March 2022
duygunurhakli@hotmail.com's avatar
[email protected]

Easy, but has a couple issues

4
Overall, easy to use. The operators I find are most useful and get sort majority of problems. However, I find the main issue would be coming out of the chat, then going back in. It can sometimes kick you out. Especially as sometimes the operators question is in regard to a transaction, you have to leave the chat to look. Works most the time, but plays up here and there, then you're back to square one again and can't be put straight back through. Reviewed on: 21st March 2022
Thomas Parry's avatar
Thomas Parry

Quick service

5
Helpful and quick service query sorted Reviewed on: 21st March 2022
Susan's avatar
Susan

Fast and accurate

5
Felt like I was chatting to a human, it’s rare my query is answered by using this chat bots but Cora is great Reviewed on: 21st March 2022
Tee's avatar
Tee

Cut out the waiting / on hold time !

5
This is a great way to get answers to questions or quick resolution to a problem without the need to call and be in a queue for an hour Reviewed on: 21st March 2022
Steve's avatar
Steve

Wouldn't use anything else

5
Quick easy to use very impressed Reviewed on: 21st March 2022
Yvonne Bramall's avatar
Yvonne Bramall

Swift and comprehensive service and advice.

5
Very helpful advice given in a rapid and professional manner Reviewed on: 21st March 2022
Laraine Hudson's avatar
Laraine Hudson

Excellent service

5
Prompt and clear reply. efficient at dealing with my query. Reviewed on: 21st March 2022
Varsha Thakerar's avatar
Varsha Thakerar

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