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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Intuitive Chat Bot

5
Low customer effort. Accurate results. Reviewed on: 21st March 2022

Class

5
Really amazing quick and easy service Reviewed on: 21st March 2022

Amazing

5
Just no hassle, so fast and easy Reviewed on: 21st March 2022

Nat West group

5
Coral was most helpful. She was friendly and patient with me. Reviewed on: 21st March 2022

Cora is useful, and at your fingertips

5
Cora is quick and easy to use. She has answered every question that I have given her. Reviewed on: 21st March 2022

Quick and easy

5
Quick, easy to follow, helped with exactly what I needed. Reviewed on: 21st March 2022

Straight forward process

5
Easy process to change a business bank account address without holding on lengthy phone queues Reviewed on: 21st March 2022

Great innovation. Always has the correct information needed as is a great time saver

5
Great service since day one. Always informative and makes sure you leave with the correct information or help Reviewed on: 21st March 2022

Fun, fabulous and fresh in the banking world.

5
Super easy to use and 9 times out of 10 has a solution to my problem! Reviewed on: 21st March 2022

Best virtual chat

5
Dont like virtual chat help lines. This one was decent and got me where I wanted to be Reviewed on: 21st March 2022

Review NatWest Group - Cora: Digital assistant now

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