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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6048 reviews)

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4.59

Based on 6,048 reviews, last reviewed 10th Jul 2025

No new 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Just trying to order a replacementcard because... Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with... Read more Reviewed on: 10th July 2025

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NatWest Group - Cora Digital Assistant reviews (6048)

Very easy and useful

Used Cora a few times when I first started banking with Natwest, and I still use it now. It has always been very handy and everytime i have used Cora I have always left the chat satisfied. Reviewed on: 20th March 2022

Great quick service

As above great quick service and would definitely use again Reviewed on: 20th March 2022

Excellent

Great advice straight away, no waiting . Perfect Reviewed on: 20th March 2022

a bit slow and frustrating at times

a bit slow and frustrating at times could be faster Reviewed on: 20th March 2022

Helpful but I have not resolved my problem.

Helpful but I have not resolved my problem. Reviewed on: 20th March 2022

Excellent a pleasure

Quick, easy and satisfying experience all round Reviewed on: 20th March 2022

Easy to use and quick. Helpful

I was surprised at how easy it was Reviewed on: 20th March 2022

Effective online help

Very helpful online messaging. Previous systems I have used result in having to call anyways but Cora have multiple solutions to try which helped solve my issue. Reviewed on: 20th March 2022