NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Very helpful

Quick and very usuefull . Thank you Reviewed on: 20th March 2022

quick to solve a minor problem

very fast response to a minor problem - now easily fixed - thankyou! Reviewed on: 20th March 2022

Efficient Customer interaction

Dealing with Nat West has been easy and efficient, with queries dealt with timeously and efficiently Reviewed on: 20th March 2022

Easy

So easy to use really happy. Took 2 Mins to get sorted Reviewed on: 20th March 2022

Very helpful

Answered all my queries and questions Reviewed on: 20th March 2022

Brilliant app.

Just everything you need made simple and easy. Reviewed on: 20th March 2022

really easy to use

I wanted to update the address. The series of questions we had to answer was easy and very user friendly Reviewed on: 20th March 2022

Ease of use

Ease of using my app to raise a complaint Reviewed on: 20th March 2022

Immediately took action

Excellent customer service and took immediate action Reviewed on: 20th March 2022

Quick response

Good response to queries,I have been with the NatWest since I left school and wouldn’t change I find them helpful and give good advice when needed Reviewed on: 20th March 2022