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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Ease of use

5
Ease of using my app to raise a complaint Reviewed on: 20th March 2022

Immediately took action

4
Excellent customer service and took immediate action Reviewed on: 20th March 2022

Quick response

5
Good response to queries,I have been with the NatWest since I left school and wouldn’t change I find them helpful and give good advice when needed Reviewed on: 20th March 2022

Very easy and useful

5
Used Cora a few times when I first started banking with Natwest, and I still use it now. It has always been very handy and everytime i have used Cora I have always left the chat satisfied. Reviewed on: 20th March 2022

Great quick service

5
As above great quick service and would definitely use again Reviewed on: 20th March 2022

Excellent

5
Great advice straight away, no waiting . Perfect Reviewed on: 20th March 2022

a bit slow and frustrating at times

3
a bit slow and frustrating at times could be faster Reviewed on: 20th March 2022

Helpful but I have not resolved my problem.

4
Helpful but I have not resolved my problem. Reviewed on: 20th March 2022

Excellent a pleasure

5
Quick, easy and satisfying experience all round Reviewed on: 20th March 2022

Easy to use and quick. Helpful

4
I was surprised at how easy it was Reviewed on: 20th March 2022

Review NatWest Group - Cora: Digital assistant now

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