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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Brilliant app.

5
Just everything you need made simple and easy. Reviewed on: 20th March 2022
Milly lynch's avatar
Milly lynch

really easy to use

5
I wanted to update the address. The series of questions we had to answer was easy and very user friendly Reviewed on: 20th March 2022
ALCGA treasurer's avatar
ALCGA treasurer

Ease of use

5
Ease of using my app to raise a complaint Reviewed on: 20th March 2022
helen ward's avatar
helen ward

Immediately took action

4
Excellent customer service and took immediate action Reviewed on: 20th March 2022
anulim14@yahoo.com's avatar
[email protected]

Quick response

5
Good response to queries,I have been with the NatWest since I left school and wouldn’t change I find them helpful and give good advice when needed Reviewed on: 20th March 2022
Constance Harvey's avatar
Constance Harvey

Very easy and useful

5
Used Cora a few times when I first started banking with Natwest, and I still use it now. It has always been very handy and everytime i have used Cora I have always left the chat satisfied. Reviewed on: 20th March 2022
shannonnicole434@gmail.com's avatar
[email protected]

Great quick service

5
As above great quick service and would definitely use again Reviewed on: 20th March 2022
gmp72@hotmail.co.uk's avatar
[email protected]

Excellent

5
Great advice straight away, no waiting . Perfect Reviewed on: 20th March 2022
Tim Gould's avatar
Tim Gould

a bit slow and frustrating at times

3
a bit slow and frustrating at times could be faster Reviewed on: 20th March 2022
Dan Hopson's avatar
Dan Hopson

Helpful but I have not resolved my problem.

4
Helpful but I have not resolved my problem. Reviewed on: 20th March 2022
Barbara Senior's avatar
Barbara Senior

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